E - Commerce Executive

The E-commerce Executive is responsible for managing online sales channels and ensuring smooth order fulfillment and shipping processes. This role requires a strong understanding of e-commerce platforms, inventory coordination, customer service, and logistics management. The ideal candidate will support the day-to-day operations of online sales and ensure timely delivery to customers.

Key Responsibilities

• E-commerce Operations:
• Manage product listings across online platforms (e.g., Amazon, Shopify, Lazada, Shopee, etc.).
• Ensure accurate and up-to-date information (descriptions, pricing, images, stock levels).
• Coordinate with the marketing team for online campaigns and promotions.
• Process & monitor order processing, returns, and cancellations.
• Analyse sales performance and provide reports.
• Shipping & Logistics:
• Liaise with production and warehouse teams to ensure product availability and on-time delivery.
• Track backorders, and follow up with relevant departments to minimise delays.
• Address any issues related to delayed or lost shipments.
• Coordinate with freight forwarders in shipping, handle shipping documents such as Customs Forms, Bill Of Lading, Certificate of Origin, e-Form D & etc.
• Inventory & Coordination:
• Monitor stock levels and coordinate with the warehouse.
• Maintain accurate inventory records across systems.
• Support inventory audits and stock checks.
• Customer Service:
• Respond to customer queries and resolve order/shipping-related issues.
• Provide updates on order status and expected delivery times.

Requirements

• Education: Diploma or Bachelor’s degree in E-Commerce, Business, Logistics, Supply Chain, or related field.
• Experience: 1–3 years in e-commerce or shipping/logistics preferred.
• Familiar with major e-commerce platforms and order management systems.
• Strong knowledge of domestic and international shipping procedures.
• Proficient in Microsoft Office, especially Excel.
• Detail-oriented and organized.
• Good communication and problem-solving skills.
• Preferred:
• Experience with SQL Accounting systems.
• Basic knowledge of customs procedures and international trade regulations.

Working Conditions

• May require occasional weekend or after-hours work during peak seasons.

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