customer service representative - electronic commerce (e-commerce)

Education: College/CEGEP. Asset languages: Mandarin. Tasks: Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Consult with clients after sale to provide ongoing support. Area of work experience: Marketing. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Personal suitability: Client focus. Excellent oral communication. Flexibility. Ability to multitask. Quick learner. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting?. Experience: Experience an asset.