E-commerce Marketplace Program Manager, WW CSO

Imagine what you could do here. The people here at Apple don't just create

products — they create the kind of wonder that’s revolutionized entire

industries. It’s the diversity of those people and their ideas that inspires the

innovation that runs through everything we do, from amazing technology to

industry- leading environmental efforts. Join Apple and help us leave the world

better than we found it. Apple's Worldwide Channel Strategy & Operations (WW

CSO) organization focuses on developing and deploying worldwide sales programs

and best practices to deliver an extraordinary customer experience in the

channel and drive Apple Channel sales. With deep functional expertise in

digital, physical, and people enablement spaces, our WW CSO team closely

collaborates with many cross-functional groups at worldwide and regional levels.

We are looking for a dynamic and entrepreneurial eCommerce Customer Experience

(CX) Program Manager to join our global team. This role will be instrumental in

shaping and driving our Digital Channel strategy across global marketplaces,

using digital merchandising skills, data analytics and a customer-first

approach. The ideal candidate is a CX-focused digital program leader who

influences change through others, excels at building scalable frameworks within

brand and data constraints, and confidently translates complex insights into

action for account teams.

In this role, you will: Strategically scale digital programs across global

e-commerce accounts Translate global CX priorities into actionable frameworks

for account teams Drive adoption of best practices that enhance the end-to-end

customer experience Cultivate a collaborative community among digital account

teams to facilitate sharing of CX program successes, best practices, and

learnings. Partner closely with internal stakeholders, including WW Product

Marketing, WW Marcom, WW Digital Programs, and regional e-commerce leaders, to

implement, tested strategies that enhance marketplace customer engagement and

drive sales growth. Leverage data-driven insights from web analytics, industry

trends, and customer behavior to inform strategic decision-making and

continuously optimize the online customer experience. Drive innovation by

developing compelling business cases and proof-of-concepts that demonstrate the

return on investment of CX initiatives and unlock opportunities for growth.

Deliver concise, high-level communication to executive leadership, detailing

progress and key actions.

Strategically scale digital programs across global e-commerce accounts
Translate global CX priorities into actionable frameworks for account teams
Drive adoption of best practices that enhance the end-to-end customer experience
Cultivate a collaborative community among digital account teams to facilitate sharing of CX program successes, best practices, and learnings.
Partner closely with internal stakeholders, including WW Product Marketing, WW Marcom, WW Digital Programs, and regional e-commerce leaders, to implement, tested strategies that enhance marketplace customer engagement and drive sales growth.
Leverage data-driven insights from web analytics, industry trends, and customer behavior to inform strategic decision-making and continuously optimize the online customer experience.
Drive innovation by developing compelling business cases and proof-of-concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
Deliver concise, high-level communication to executive leadership, detailing progress and key actions.

Typically requires a minimum of 8+ years experience in eCommerce, CX, or Marketplace sales
Proven experience in successfully scaling digital programs across major marketplaces (e.g. Amazon, JD.com, Flipkart, Coupang)
Proven ability to manage and optimize CX program roadmaps for multiple accounts.
Ability to drive large-scale initiatives from planning through execution and adoption
Demonstrated analytical skills with the ability to translate data into actionable strategies
Ability to work with cross-functional and multi-directional stakeholders
Advanced proficiency in Excel/Numbers and PowerPoint/Keynote
Excellent written and verbal communication skills with the ability to adapt messaging to different audiences
Bachelor’s degree or equivalent experience

Proven ability to successfully navigate and deliver results in high-pressure, fast-moving environments while effectively managing multiple priorities.
Passion for innovation, customer experience, and digital transformation
Master's degree in a relevant business discipline

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