B2B eCommerce Administrator

B2B eCommerce Administrator

PRIMARY DUTIES

Platform Administration & Maintenance

• Maintain product catalogs, pricing, promotions, and customer-specific configurations.
• Manage user accounts, permissions, and account hierarchies.
• Execute platform updates, configuration changes, and content uploads.
• Monitor site functionality and escalate technical issues as needed.
• Perform regular platform audits and quality checks.

Product & Content Management

• Maintain accurate product data, images, specifications, and documentation.
• Support content syndication across B2B channels and tools.
• Coordinate with Marketing and Product teams on content updates.
• Ensure compliance with brand and data standards.

Order & Operations Support

• Monitor order flow, status, and exceptions.
• Support troubleshooting of fulfillment, invoicing, and returns issues.
• Coordinate with Operations and Customer Service on escalations.
• Maintain documentation for operational workflows.

Reporting & Analytics Support

• Generate routine performance and operational reports.
• Track platform usage, order activity, and data quality.
• Support KPI reporting for leadership.
• Maintain dashboards and reporting templates.

Sales & Customer Enablement

• Support onboarding of new B2B customers.
• Assist Sales with account setup, pricing configuration, and access.
• Provide first-level platform support to internal users and customers.
• Create and maintain training and reference material.

Process & Compliance

• Follow established governance and change management procedures.
• Support data privacy, security, and compliance requirements.
• Maintain documentation for system processes.
• Assist with audits and controls.

EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, or related field or relevant experience
• 3 years of experience in a relevant role with B2B or B2C experience (B2B experience preferred)
• Experience with Shopify B2B, Magento, SAP Commerce, Salesforce Commerce, or similar platforms.
• Familiarity with Product Information Management (PIM), Enterprise Resource Planning (ERP) , Order Management System (OMS), or Customer Relationship Management (CRM) systems.
• Experience supporting B2B pricing structures and account management.
• Knowledge of product data management and content governance.
• Experience with GA4, Power BI, or similar reporting tools.
• **This is an office hourly, full on-site position located in Bradford, PA***

Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas.