Director, Business Transformation

SCP Health

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here

  • Strong track record of providing excellent work/life balance.
  • Comprehensive benefits package and competitive compensation.
  • Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Primary Duties and Responsibilities

Transformation Operations

  • Help drive organizational change efforts, including communication strategies, training plans, and cultural alignment activities to ensure adoption and sustainability.
  • Foster a culture of continuous improvement, digital innovation, and agility across the organization.
  • Establish and execute a repeatable executive-level reporting process.
  • Partner closely with workstream and senior functional leaders to identify, track, and mitigate transformation program risks.
  • Support effective knowledge management ensuring key transformation artifacts are organized and accessible.
  • Ensure excellent and robust governance across the transformation

Initiative Execution

  • Manage and oversee complex transformation initiatives from ideation through execution, ensuring alignment with business objectives. Translate enterprise goals into actionable initiatives with clear milestones and KPIs
  • Coach initiative leaders and teams on initiative design, execution, and change management. Support workstream leaders in identifying and resolving barriers to progress
  • Collaborate with initiative teams to define KPIs and success metrics, track progress, and report on the outcomes of transformation programs. Provide regular updates to executive sponsors and steering committees
  • Identify inefficiencies and apply structured problem-solving and design thinking methodologies to develop innovative solutions to improve operational effectiveness and customer experience.
  • Build effective management and communication plans which drive adoption of transformation initiatives and new technologies.

Knowledge, Skills, and Abilities

  • Proven track record of leading large-scale transformation initiatives in complex, matrixed environments, and the ability to convey compelling and engaging vision of change.
  • Strong understanding of change management principles, process improvement methodologies (e.g., Lean, Six Sigma), and digital transformation trends.
  • Experience of translating strategy into delivery through plans, program management practices, and people and culture.
  • Ability to collaborate positively with stakeholders to achieve outcomes and deliver change through people.
  • Strong influencing and negotiation skills.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Strategic thinker with strong analytical and problem-solving capabilities.
  • Experience in industries such as healthcare is a plus.

EDUCATION (Required and/or Preferred)

  • Bachelor's Degree - Required
  • Master's degree - preferred

FIELD OF STUDY (Preferred)

  • Healthcare Administration
  • Business Administration
  • Engineering

QUALIFICATIONS

Previous Experience

  • 10+ years of experience in business transformation, management consulting, operations, or a related field.

CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION

Examples of the information needed

  • Daily contact with Transformation leadership and project teams
  • Frequent contact with Functional Leadership
  • Intermittent contact with Executive Leadership

WORK ENVIRONMENT AND PHYSICAL DEMANDS

  • Works independently in an SCP office
  • Professional setting
  • Continuous sitting
  • Continuous oral & written communication and listening skills.
  • Continuous computer use
  • Occasional bending, kneeling, lifting, pulling & pushing up to 10 pounds.
  • Job requires a high level of mental awareness.

PRIMARY LOCATION

  • SCP Office (Atlanta, GA; Lafayette, LA; Dallas, TX; Traverse City, MI)

SECONDARY LOCATION(S)

  • Travel as needed for key internal meetings.

Qualifications

  • Proven track record of leading large-scale transformation initiatives in complex, matrixed environments, and the ability to convey compelling and engaging vision of change
  • Strong understanding of change management principles, process improvement methodologies (e.g., Lean, Six Sigma), and digital transformation trends
  • Experience of translating strategy into delivery through plans, program management practices, and people and culture
  • Ability to collaborate positively with stakeholders to achieve outcomes and deliver change through people
  • Strong influencing and negotiation skills
  • Exceptional leadership, communication, and stakeholder management skills
  • Strategic thinker with strong analytical and problem-solving capabilities
  • 10+ years of experience in business transformation, management consulting, operations, or a related field
  • CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:
  • Daily contact with Transformation leadership and project teams
  • Frequent contact with Functional Leadership
  • Intermittent contact with Executive Leadership
  • Job requires a high level of mental awareness

Benefits

  • Strong track record of providing excellent work/life balance
  • Comprehensive benefits package and competitive compensation
  • Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect

Responsibilities

  • Transformation Operations
  • Help drive organizational change efforts, including communication strategies, training plans, and cultural alignment activities to ensure adoption and sustainability
  • Foster a culture of continuous improvement, digital innovation, and agility across the organization
  • Establish and execute a repeatable executive-level reporting process
  • Partner closely with workstream and senior functional leaders to identify, track, and mitigate transformation program risks
  • Support effective knowledge management ensuring key transformation artifacts are organized and accessible
  • Ensure excellent and robust governance across the transformation
  • Initiative Execution
  • Manage and oversee complex transformation initiatives from ideation through execution, ensuring alignment with business objectives
  • Translate enterprise goals into actionable initiatives with clear milestones and KPIs
  • Coach initiative leaders and teams on initiative design, execution, and change management
  • Support workstream leaders in identifying and resolving barriers to progress
  • Collaborate with initiative teams to define KPIs and success metrics, track progress, and report on the outcomes of transformation programs
  • Provide regular updates to executive sponsors and steering committees
  • Identify inefficiencies and apply structured problem-solving and design thinking methodologies to develop innovative solutions to improve operational effectiveness and customer experience
  • Build effective management and communication plans which drive adoption of transformation initiatives and new technologies
  • Works independently in an SCP office
  • Continuous sitting
  • Continuous oral & written communication and listening skills
  • Continuous computer use
  • Occasional bending, kneeling, lifting, pulling & pushing up to 10 pounds

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