E-commerce & Customer Operations Specialist

Location: Greater Mississauga, ON

Type: Full-time

Company: Gozo Golf Inc.

About Gozo

Gozo is a golf technology brand focused on improving the walking golf experience

through intelligent product design and practical innovation. To facilitate our fast growth,

we are looking for an E-commerce & Customer Operations Specialist to help manage

our website, support our Shopify store, assist customers, and keep day-to-day online

operations running smoothly.

Position Summary

We are seeking a reliable, detail-oriented E-commerce & Customer Operations

Specialist to support the day-to-day operations of our e-commerce business. This

hands-on role includes website updates, Shopify administration, order processing,

customer service, affiliate administration, and routine troubleshooting.

The ideal candidate is organized, proactive, technically comfortable, and able to work

across both backend operations and customer-facing tasks. This person should be

comfortable handling customer inquiries by phone and email, following internal

resolution protocols, and helping maintain a smooth and professional online buying

experience.

Key Responsibilities

• Maintain and update the company website and Shopify store
• Upload and update products, pricing, descriptions, images, and collections
• Process and monitor online orders, returns, cancellations, and fulfillment issues
• Troubleshoot routine website and Shopify issues, including app conflicts, broken

links, content errors, and checkout-related issues

• Coordinate with external developers or service providers when more advanced

technical support is needed

• Ensure website content is accurate, current, and aligned with brand standards
• Monitor inventory-related website accuracy and assist with stock visibility online
• Answer customer phone calls and respond to customer inquiries in a

professional and timely manner

• Follow internal customer service and resolution protocols to address issues

consistently and effectively

• Assist customers with order, shipping, return, product, and website-related

questions

• Support affiliate administration, primarily through Shopify and related tools,

including affiliate setup, discount code management, basic tracking, and day-to

day coordination

• Assist with reporting on store activity, sales performance, order trends, affiliate

activity, and operational issues

• Help improve overall site functionality, user experience, and operational

efficiency

Qualifications

• 2+ years of experience in e-commerce, Shopify administration, website

operations, customer service, or a similar role

• Hands-on experience with Shopify or another e-commerce platform
• Comfortable managing product listings, collections, order processing, and

backend store settings

• Comfortable handling customer inquiries by phone, email, or other support

channels in a professional manner

• Strong attention to detail and ability to spot errors quickly
• Able to troubleshoot routine website and e-commerce issues independently
• Good organizational and time management skills
• Strong written and verbal communication skills
• Comfortable working in a fast-moving environment
• Proficient with Excel/Google Sheets and general digital tools

Preferred Qualifications

• Experience with Shopify apps, themes, and basic customization
• Familiarity with HTML/CSS or the ability to make minor website edits
• Experience with shipping, fulfillment, and inventory coordination
• Familiarity with Google Analytics, Shopify reports, or basic e-commerce

reporting

• Experience supporting affiliate or referral programs
• Experience in consumer products, sporting goods, or direct-to-consumer

brands

What We’re Looking For

• Practical and dependable
• Strong follow-through
• Comfortable wearing multiple hats
• Detail-oriented without being slow
• Able to solve problems calmly and efficiently
• Professional and courteous in customer interactions
• Interested in helping build and improve systems over time

Compensation

• Competitive salary based on experience
• Paid vacation
• Opportunity to grow with the company as the e-commerce business expands

How to Apply

Please send your resume and a short note outlining your relevant e-commerce,

Shopify, and customer service experience to

[email protected]

If available, please include examples of websites or online stores you have worked on,

along with the name, title, and contact information of at least one professional

reference