CS Business Transformation Manager in GAC Savannah

Unique Skills

Converts high‑level strategy into day‑to‑day execution with clear plans, priorities, and timelines
Sets deliverable standards for change initiatives, reports, and dashboards; holds the team accountable to quality and deadlines
Builds a collaborative operating rhythm across Business and BT/IT (cadence, forums, RACI, decision logs)
Balances capacity and demand—assigns work, sequences projects, and removes roadblocks quickly
Coaches both profiles effectively (change leadership and BI/reporting craftsmanship) with tailored feedback
Elevates team capability through upskilling plans, playbooks, and reusable templates/components
Drives stakeholder alignment—clarifies scope, success metrics, and definitions of done
Translates business goals into data requirements, solution roadmaps, and change adoption plans
Ensures data and process governance (source of truth, definitions, version control, access, and documentation)
Enables adoption and outcomes—pairs process change with communications, training, and measurement
Communicates crisply at multiple levels (executive summaries, project updates, risk/issue mitigation)
Monitors KPIs for both teams (adoption, cycle time, quality, uptime, usage, ROI) and acts on insights
Champions continuous improvement—standardizes what works and iterates based on feedback
Influences without authority to align cross‑functional leaders and secure decisions/escalations
Maintains technical fluency (enough to review BI designs, data models, and change plans) while staying business‑outcome focused
Protects the team’s focus by managing intake, clarifying priorities, and pushing back on unvetted requests
Models integrity and transparency—surfaces risk early, sets realistic commitments, and follows through

Education and Experience Requirements

Bachelor's Degree in Business, Accounting, Finance, Technology, Engineering, or related field or an equivalent combination of education and related experience sufficient to successfully perform the essential functions of the job. 8 years of related progressive experience. Master's Degree in a related fieldmay offset 1 year of experience requirement.

Position Purpose

The Product Support Business Transformation Manager will work with Product Support business unit leaders and functional leaders as well as the Business Technology team to support a wide variety of strategic and transformative projects aimed at achieving the strategic and financial objectives of the business and preparing the business for future. Lead business transformation efforts across one or more Product Support teams.

Assist in the framing of initiative scope and strategy and support the execution of the recommendations. In this process, the PSBTM will support the execution teams drawn from the Business Technology, the Product Support business and strategic partners.

Job Description

Principle Duties and Responsibilities

Essential Functions

Lead the creation of recommended actions and roadmaps that includes strategic, tactical and operational business and Business Technology functions, communications and management programs, policies, governance solutions.
Lead the scope definition and execution of various types of strategic and operational business transformation initiatives, ranging from Operational Strategy to Process Improvement to Reporting.
Provide leadership on key projects designed to increase revenue, reduce expenses, enhance business efficiency, and improve customer experience.
Partnering with cross-functional teams, lead the creation of plans to achieve business objectives while assessing and mitigating risks and issues to ensure successful delivery of programs/projects.
Coach/advise Leaders on their roles, behavior expectations and change opportunities to enable transformational change across the business.
Act as an effective change agent utilizing proper stakeholder analysis and change management techniques.
Working with the Director of Business Transformation, provide effective leadership for the initiatives under analysis and execution.
Create reports for business leadership and functional unit management with updates on project status, key metrics, issues, and risks.
Analyze various drivers impacting key metrics and outcomes and provide a fact-based recommendation to the stakeholders.
Act as a liaison between business units on projects that have a multi-organization or business unit scope.
Facilitate team meetings and cross-functional workshops.
Conduct analyses needed to prove or disprove the hypotheses driving the project execution.
Proactively anticipate and work towards mitigating risks to project execution or stakeholder engagement.
Support others by providing just in time coaching on business transformation and process improvement methodologies and tools.

Perform other duties as assigned.

Other Requirements

Ability to lead the creation of results regardless of reporting structures.
Ability to lead multiple simultaneous projects.
Welcomes solving problems with a positive attitude, teamwork and innovation.
Must be able to see the big picture vision and have the drive to make that vision a reality.
Comfortable working in a fast-paced environment with many moving parts.
Must be a proactive problem solver, innovator and able to handle multiple complex product features and tasks.
Excellent verbal and written communication skills.
Comfort working with senior staff members and front line employees.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 231209

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 03/27/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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CS Business Transformation Manager