Director of Retail Enterprise Transformation

Position Summary

We are seeking a strategic and results-oriented Senior Director of Enterprise Transformation to lead the end-to-end modernization of our retail operations, ensuring we deliver best-in-class customer experience, operational efficiency, and sustained growth. This role is responsible for designing, driving, and executing transformation initiatives across our retail footprint—including process reengineering, technology enablement, people and capability development, and customer engagement strategies.

Key Responsibilities

Transformation Strategy & Vision

• Develop and articulate a clear transformation roadmap aligned with enterprise goals and retail strategy.
• Identify and prioritize initiatives across stores, digital channels, merchandising, supply chain, and customer experience.

Program Leadership

• Lead cross-functional transformation programs, ensuring effective execution, measurable outcomes, and stakeholder buy-in.
• Manage the governance, cadence, and reporting structure for transformation initiatives.

Operational Excellence

• Evaluate and optimize core retail processes for efficiency, consistency, and scalability.
• Partner with store operations and field teams to pilot, iterate, and scale innovative practices.

Digital Enablement & Technology Integration

• Collaborate with IT and digital teams to deploy enabling technologies (e.g., POS, workforce tools, analytics, omnichannel platforms).
• Champion data-driven decision making and performance management frameworks.

Change Management

• Lead the change journey, engaging and equipping frontline teams and leaders with the tools and training for successful adoption.
• Build a culture of agility, experimentation, and continuous improvement.

Financial Oversight

• Build business cases for transformation initiatives, track ROI, cost savings, and performance uplift

Qualifications

• 8+ years of experience in retail, strategy, or transformation leadership roles
• Proven track record delivering large-scale transformation programs in a retail or consumer-facing environment
• Strong understanding of retail operating models, omnichannel strategies, and/or store operations
• Excellent stakeholder management and communication skills—able to engage C-suite to store associates
• Experience leading cross-functional teams and managing complex projects under tight timelines
• Bachelor’s degree in business, Retail Management, or related field; MBA or advanced degree preferred

Preferred Skills

• Background in management consulting, corporate strategy, or change leadership
• Certifications in PMP, Agile, Lean, Six Sigma, or other continuous improvement methodologies
• Proficiency with data analytics tools and transformation tracking dashboards