E-Commerce Supervisor (In-Store Shopper)

Are you passionate about providing exceptional customer service and have a knack for all things e-commerce? Look no further! Whole Foods Market is seeking a dedicated and experienced E-Commerce Supervisor (In-Store Shopper) to join our team. In this role, you will oversee the in-store shopping experience for our valued customers and ensure the smooth operation of our e-commerce platform. If you have excellent communication skills, a strong attention to detail, and a love for all things digital, we want to hear from you! Join us in our mission to provide the highest quality natural and organic products to our community.

Oversee and manage the in-store shopping experience for customers using our e-commerce platform.

Ensure the smooth operation of our e-commerce platform, including troubleshooting any technical issues that may arise.

Train and supervise a team of in-store shoppers, providing guidance and support to ensure excellent customer service.

Develop and implement strategies to improve the overall e-commerce shopping experience for customers.

Monitor and analyze customer feedback and use it to make necessary improvements to the e-commerce platform.

Collaborate with other departments, such as marketing and IT, to ensure the e-commerce platform is aligned with company goals and initiatives.

Monitor inventory levels and coordinate with the supply chain team to ensure all products are available for online purchase.

Ensure all orders are fulfilled accurately and in a timely manner, maintaining a high level of customer satisfaction.

Maintain a deep understanding of our product offerings and make recommendations for new products that would benefit our customers.

Stay up-to-date with industry trends and best practices in e-commerce, implementing new strategies to improve the overall customer experience.

Whole Foods Market is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.