Business Operations ECommerce Manager

Business Operations ECommerce Manager

Company Overview

Walmart is a global leader in retail, committed to creating a seamless online shopping experience for millions of customers. You will join the eCommerce Business Operations team, a critical group focused on enhancing site performance, operational excellence, and a frictionless customer experience. In this role, you will drive strategic initiatives that support growth, innovation, and cross-functional collaboration while fostering a culture of accountability and operational rigor.

Role and Responsibilities of Business Operations ECommerce Manager:

You will lead the eCommerce Business Operations function, using data-driven insights and operational expertise to improve the online shopping experience. Your work will focus on monitoring site performance, advising stakeholders, and implementing strategies that optimize the end-to-end customer journey.

• Monitor site health and performance using analytics and key metrics, supporting internal business reviews and dashboards
• Partner with internal teams to improve processes, scale best practices, and provide strategic guidance on site execution
• Analyze complex and ambiguous business problems and develop actionable strategies to enhance the customer experience and drive growth
• Define and implement efficient workflows, reports, and performance metrics to embed operational excellence across the team
• Develop and mentor team members to enhance skills, knowledge, and overall performance
• Translate complex data into actionable insights to inform site priorities and decision-making
• Collaborate across cross-functional teams to ensure smooth execution of initiatives and continuous optimization

Required Skills and Experience of Business Operations ECommerce Manager:

• Bachelor's degree in Business Administration, Economics, Computer Science, or related field with 5 years of experience in Management Consulting, Business Operations, eCommerce Merchandising, Site Operations, or related area

Preferred Qualifications

• Eight years of experience in Management Consulting, Business Operations, Product Management, Site Merchandising, Analytics, or related field
• 4+ years of experience in a consumer-focused eCommerce environment
• Master of Business Administration from a top business school
• Highly analytical and process-oriented with expertise in SQL, Tableau, or Looker
• Strong customer obsession and strategic mindset with ability to tackle complex, ambiguous problems
• Experience developing and executing technical product roadmaps and setting clear objectives and performance measures
• Proven ability to collaborate in cross-functional teams and take on responsibilities outside primary job scope
• Adaptable, assertive, and demonstrates initiative in a fast-paced environment with competing priorities

Compensation and Benefits of Business Operations ECommerce Manager:

• Annual salary range: $90,000 - $180,000, based on a 40-hour week
• Additional compensation includes annual or quarterly performance bonuses, and for certain positions, stock awards
• Health benefits including medical, vision, and dental coverage
• Financial benefits including 401(k) plan with company match, stock purchase plan, and company-paid life insurance
• Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Additional benefits such as short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U education benefits covering tuition, books, and fees for high school completion, bachelor's degrees, English Language Learning, and short-form certificates

About Walmart

Walmart is committed to creating a customer-centric and innovative environment that empowers associates to impact millions of customers worldwide. The company values operational excellence, cross-functional collaboration, and continuous learning, fostering a culture of inclusion, accountability, and growth. Walmart provides a supportive environment for professional development while maintaining a strong focus on innovation and measurable business impact.

FAQ

Q: What does an Ecommerce Operations Manager do?

A: They oversee online retail processes, including logistics, inventory, customer experience, and data analysis.

Q: What are the business operations of e-commerce?

A: E-commerce operations include supply chain planning, warehouse management, order fulfillment, and platform optimization.

Q: What does an E-commerce Manager do?

A: They manage the online store’s design, functionality, marketing campaigns, and sales optimization.

Q: What skills are needed for a business operations manager?

A: Leadership, organization, decision-making, conflict resolution, attention to detail, and data-driven strategic thinking are essential.