Sr. Manager, US Marketing Operations

Work Your Magic with us! Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As

One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role: Do you have a passion for driving change in a dynamic world of biotech and pharmaceuticals? Are you ready to shape the future of a cutting-edge company by revolutionizing its operational landscape? If so, we're seeking an exceptional Senior Manager of Marketing Operations to be a critical member of the new Marketing Operations CoE within our innovative organization. The Sr. Manager will provide end-to-end operational leadership and drive continuous improvement across HCP and Speaker Contracting, Advisory Boards, Speakers Bureau, Sponsorship & Congress Management, Print & Fulfillment, and MLR Operations across four therapeutic areas.

This is an impactful opportunity for a detail-oriented marketing operations leader who thrives in a fast-paced pharmaceutical environment and is passionate about driving operational excellence behind high-performing brands. This role will involve a high-level of cross-functional collaboration, strategic thinking, creative problem solving and project management skills. It requires the selected individual to become a champion for evolving processes and operations to be more efficient and effective for internal and external stakeholders. Cross-functional partnership will include but is not limited to marketing, sales, compliance, medical, legal, regulatory, finance and professional organizations.

Key Responsibilities

HCP & Patient Contracting Operations Manage the comprehensive HCP & Patient contracting and payment process for all engagements, ensuring compliance and adherence to policies.

Serve as internal subject matter expert for HCP & Patient engagements, training employees on all processes/SOPs/systems as needed.

Advisory Boards Lead end-to-end operational planning and execution of HCP and Patient Ad Boards.

Ensure proper contracting, honoraria calculations, documentation and payment processing for all advisors.

Manage all logistical operations for live or virtual ad boards. Oversee vendor partners to ensure seamless execution, accuracy and timeliness.

Speaker Bureau Lead all aspects of vendor management for speaker bureau operations, reporting, program logistics and budget management.

Ensure compliance with HCP engagement policies, process and programs in close collaboration with Compliance, Legal and Business Operations partners, and help ensure audit preparedness and operational excellence. Sponsorship & Congress Management Oversee daily operation and continuous improvement of sponsorship process.

Partner with internal stakeholders on approval system optimization and development of end-user training guides.

Act as main point of contact with association, which includes but not limited to communication sponsorship commitment, manage sponsorship payment and fulfillment of sponsorship benefits.

Lead complex, cross-functional planning teams to successfully manage the execution of all benefits within each sponsorship.

MLR Operations Lead and optimize MLR processes, including guidance to MLR coordinator, develop and maintain training guides, and partnership with US Regulatory and Global Veritas (PromoMats) Teams.

Partner with Head of US Marketing Operations on expedited review needs, GenAI optimization and content transformation scalability.

Print & Fulfillment Operations Oversee vendor partner to ensure streamlined operations for new item set-up, printing, fulfillment, destruction and reporting.

Oversee the release, updates, and expiry of promotional materials via Veritas (Veeva PromoMats) and other fulfillment services.

Manage the ordering portal, ensuring accurate inventory