Temporary eCommerce Operations Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main responsibilities

• Achieve quarterly sales penetration goals.
• Achieve operational metric goals and P&L goals in stores across assigned operating area.
• Achieve NPS goals and ensure follow-up on all opportunities to grow customer retention.
• Coach in-store eCommerce Department Managers in day-to-day operations to achieve their key metrics of Customer Experience (CX), out of stocks, on time handoff, on time tilling, flash availability, slot out of stocks, and picks per hour.
• Drive a culture of exceptional customer service and fresh quality within the frontline eCommerce staff.
• Set and maintain high standards of quality, productivity, efficiency, service and safety for our rapidly expanding business.
• Manage item capacity to maximize sales opportunities with associate schedules.
• Work with the eCommerce Managers and Store Directors to address scheduling opportunities to maximize sales and reduce slot out of stocks.
• Achieve quarterly labor targets.
• Address gaps with 3PL third party logistics partners and maintain continuous dialogue with them to resolve issues and claims received involving customer delivery experiences.
• Lead the store teams through expansion, business and environmental changes as needed and ensure they have the tools to succeed.
• Communicate and coach the store teams on new systems enhancements and procedures.
• Review eCommerce goals, metrics and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
• Work with Division Director of eCommerce on improving strategies and processes.
• Ensure operational compliance with ecommerce policies and procedures, including safety and food safety requirements.

We are looking for candidates who possess the following:

• Passionate about the customer experience.
• Continuously seeks opportunities to improve operational excellence.
• Strong business acumen, with the ability to analyze business trends & results and to resolve complex situations.
• Desire to coach, motivate, and inspire teams.
• Extremely organized, with strong time management skills and ability to multi-task.
• Quick learner with problem solving skills and a talent for process improvement.
• Strong communicator and active listener who comes with an open-mind and is able to effectively incorporate store partners in key decisions.
• Bachelor's degree in related field or commensurate experience.
• 5+ years of previous retail operations experience, with a focus on customer service.
• Experience working across leadership levels and with cross-functional partners.
• Experience in reading and understanding data and translating it to actionable items.
• Experience with Acupick and Microsoft Office applications is desirable.

We also provide a variety of benefits including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

Pay Transparency

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).