E-Commerce Department Supervisor

Job Description

We are seeking a dedicated E-Commerce Department Supervisor to lead the daily operations of our store's online shopping department. In this role, you will be instrumental in achieving sales objectives and managing a dynamic team. Our ideal candidate shares our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Ensure our e-Commerce department consistently meets or exceeds customer expectations for a seamless shopping experience, wide product variety, freshness, and cleanliness.
• Interview, select, and onboard top talent for the online shopping team.
• Manage product flow and create effective schedules in alignment with company guidelines.
• Develop team members to meet productivity standards and recognize their achievements through certification.
• Ensure compliance with local, state, and federal laws, along with adherence to food safety protocols and company standards.
• Provide comprehensive training on the roles of order selector and customer attendant.
• Lead initiatives for e-Commerce to drive planning, implementation, and execution.
• Aim to achieve or surpass weekly, monthly, and annual sales targets, budget expectations, and maintain high levels of customer satisfaction for repeat sales.
• Analyze the competitive landscape and respond strategically.
• Ensure timely and effective fulfillment of orders, including appropriate substitutions as needed.
• Implement best practices for managing out-of-stock products and streamlining order collection, product delivery, and checkout processes.
• Promptly report inventory challenges and out-of-stock items to department leaders.
• Troubleshoot equipment and devices used in the e-Commerce department.
• Offer feedback to management, including the store team, district manager, and e-Commerce division on operational effectiveness.
• Monitor budgetary expenses and ensure adherence.
• Ensure all department equipment is subject to preventative maintenance.
• Supervise, mentor, and evaluate team members, conducting performance reviews and providing constructive feedback.
• Demonstrate the ability to work effectively in a fast-paced environment and manage conflict collaboratively.
• Act with integrity and honesty concerning customer and business-related information.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Qualifications

MINIMUM

• High School Diploma or GED.
• Demonstrable supervisory experience.
• Experience in the hiring and selection process.
• Strong organizational skills.
• Ability to lift 25 pounds regularly and up to 50 pounds at times.
• Capacity to stand for extended periods and walk frequently.
• Able to stoop, kneel, or crouch multiple times per hour.
• Proficiency in Microsoft Office Suite.
• Excellent communication skills, both oral and written.
• Strong leadership capabilities.

DESIRED

• Bachelor's Degree.
• Experience and knowledge of Point of Sale (POS) systems.