IT E-commerce Business Analyst

Responsible for working with other functional areas to gather, analyze and document business requirements and processes impacting the website, order management or warehouse management systems. Establish and maintain strong working relationships with key business partners and IT outsourcer partner. Capture and author user stories that accurately reflect business requirements. Understand business issues and opportunities in the context of the requirements. Recommend and implement solutions that enable the business to achieve its goals. Assist in analyzing consumer feedback to identify website issues/incidents, features, functions and assist in recommending enhancements. Work with User Experience team to develop concepts and document requirements that address website usability and best practices

Continually assess, identify and present opportunities to improve and optimize the customer journey.

Kirkland's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.