Customer Service Representative – Automotive E-Commerce

About K2 Industries

K2 Industries is a fast-growing automotive parts and lifestyle brand built for car enthusiasts. We sell aftermarket parts, apparel, and limited product drops to customers nationwide.

We’re not a corporate call center.

We move fast, solve problems quickly, and work closely as a team.

If you’re reliable, organized, and want real exposure to e-commerce operations — this is a strong starting point.

What You’ll Do

• Respond to customer emails, calls, and messages about orders and products
• Help customers with fitment questions and shipping updates
• Assist with returns and basic claims
• Support dispute documentation and chargeback cases (training provided)
• Process orders and update tracking information
• Work daily inside Shopify, eBay, and internal tools
• Support our shipping and operations team when needed

Who This Role Is Great For

• Someone early in their career who wants to grow in e-commerce
• A dependable, detail-oriented person who stays calm when things get busy
• Someone comfortable using multiple tech platforms
• A strong communicator (clear writing matters)
• A car enthusiast who wants to work in the aftermarket industry

What You’ll Gain

• Hands-on experience in e-commerce operations
• Exposure to order management and dispute processes
• Opportunity to grow into higher-level operations roles
• Commission earning potential
• Employee discounts on parts and apparel

Pay & Schedule

• Compensation: $13–$15/hr base + commission
• Schedule: Full-time, 40 hours/week
• Employee discounts on parts and apparel

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Work Location: In person