Amazon E-Commerce Specialist

Role Summary

This role is the operational backbone of Jayone's Amazon channel. You will manage both FBA and FBM fulfillment tracks, coordinate cross-functionally with our warehouse and operations teams, and maintain the systems that keep our listings accurate and our inventory healthy. You will work closely with the E-Commerce Manager on everything from shipment planning to platform expansion initiatives.

This is a hands-on, cross-functional role that sits at the intersection of e-commerce operations and supply chain execution.

Key Responsibilities

Amazon FBA Operations

• Monitor FBA inventory levels across all active ASINs on a daily basis
• Plan and execute replenishment shipments to Amazon fulfillment centers
• Track inbound shipment status and resolve discrepancies with Amazon
• Maintain healthy Days of Supply targets and flag restock urgencies to the E-Commerce Manager

Amazon FBM Operations & Fulfillment Coordination

• Oversee end-to-end FBM order fulfillment workflow and ensure on-time shipping
• Coordinate with the warehouse operations team to ensure fulfillment prep meets Amazon compliance standards — including packaging specifications, labeling requirements, and quality control
• Conduct regular on-site coordination visits to align fulfillment schedules with order volume and shipment deadlines
• Serve as the operational point of contact between the e-commerce and warehouse teams for all FBM-related execution

Listing Management

• Maintain and update product listings on Amazon Seller Central (titles, bullet points, descriptions, backend keywords, images)
• Monitor listing health — suppressed listings, Buy Box status, pricing alerts — and resolve issues promptly
• Coordinate content or image updates with relevant internal teams as needed

Customer Engagement

• Monitor and respond to customer reviews and Q&A in a timely and professional manner
• Escalate product quality issues to the appropriate internal team
• Track review trends by ASIN and surface insights to the E-Commerce Manager

Competitive & Market Intelligence

• Monitor competitor pricing and product positioning on Amazon and adjacent platforms (Weee, YamiBuy, etc.)
• Identify market trends, pricing anomalies, and competitive shifts — and translate findings into actionable recommendations for the E-Commerce Manager
• Pull and organize weekly performance data from Seller Central (Business Reports, FBA Reports, Settlement data)
• Maintain tracking spreadsheets and support preparation of internal reporting

Platform Expansion Support

• Support E-Commerce Manager on expansion initiatives across TikTok Shop, Walmart Marketplace, and Faire.com
• Assist with onboarding tasks, listing setup, and operational coordination as new channels launch

Qualifications

Required

• Fluent in Korean; basic English reading and writing skills
• Strong attention to detail and follow-through
• Proficiency in Google Sheets and/or Microsoft Excel
• Comfortable working in both an office setting and warehouse environment
• Reliable, self-directed, and able to manage multiple tasks simultaneously

Preferred

• Hands-on experience with Amazon Seller Central (FBA and/or FBM)
• Familiarity with tools such as Helium 10 or Jungle Scout
• Previous experience in e-commerce operations, logistics coordination, or supply chain
• Interest in Korean food, consumer goods, or the CPG industry

Pay Range : Hourly $25.00~$30.00

Benefits : Health, Dental & Vision Coverages, 401K Matching, PTO, Paid Holidays, Lunch provided