Sr. Manager / Manager - NPD (Marketplace Operations)

Role Overview : Sr. Manager / Manager - NPD (Marketplace)

We are seeking a highly experienced and driven Sr. Manager / Manager - NPD (Marketplace) to lead end-to-end operational execution for marketplace channels. This role will own the complete NPD-to-order fulfilment lifecycle, ensuring seamless coordination across product development, production, inventory, warehousing, and dispatch.

The ideal candidate will act as a strategic bridge between Marketplace Business and Supply Chain / Manufacturing, ensuring speed, accuracy, and quality in product availability and fulfilment. This position is suited for a results-oriented leader with strong expertise in production operations, supply chain management, and e-commerce fulfilment, capable of driving operational excellence at scale.

Key Responsibilities

1. Marketplace Fulfilment & Operations

• Lead end-to-end order fulfilment for marketplace channels, from product setup to dispatch readiness.
• Ensure timely production, quality compliance, and shipment of marketplace SKUs in line with demand forecasts.
• Collaborate closely with business and category teams to align operations with sales targets, campaigns, and product launches.
• Track and manage daily fulfilment KPIs such as lead times, delays, rejection rates, and fill rates.
• Oversee SKU lifecycle management, including onboarding, updates, and discontinuation.

2. New Product Development (NPD) Integration

• Own operational readiness for all marketplace NPD launches, including production, packaging, labelling, and catalog compliance.
• Partner with design, sourcing, and quality teams to ensure NPD timelines meet go-to-market plans.
• Develop structured workflows to accelerate time-to-market for new products.
• Provide actionable feedback to product and NPD teams on scalability, performance, and operational constraints.

3. Finished Goods (FG) & Warehousing

• Drive FG inventory planning and optimization to balance service levels with inventory costs.
• Ensure warehouse efficiency, including stock accuracy, FIFO adherence, and optimal space utilization.
• Monitor and improve key warehouse KPIs such as inventory accuracy and dispatch efficiency.
• Coordinate with internal logistics teams and 3PL partners to ensure timely dispatch and delivery.
• Ensure strict adherence to marketplace SLAs, including packaging, labelling, and dispatch timelines.

4. Supply Chain & Process Excellence

• Oversee end-to-end supply chain synchronization, including raw materials, production, inventory movement, and dispatch.
• Identify and resolve bottlenecks to improve lead times and reduce cost per order.
• Establish and standardize SOPs across production and warehouse operations.
• Leverage ERP, WMS, and OMS tools for real-time visibility and operational control.
• Drive continuous improvement initiatives focused on cost, productivity, and service excellence.

5. Stakeholder Management

• Act as the primary operational point of contact for the Marketplace Business team.
• Collaborate cross-functionally with NPD, Production, Quality, Supply Chain, and Customer Service teams.
• Present regular performance reports to leadership, highlighting KPIs, risks, and improvement actions.
• Build strong partnerships with business leaders to support revenue growth through operational efficiency.

Desired Skills & Competencies

• Strong operational and analytical mindset with hands-on experience in manufacturing and supply chain.
• Proven expertise in marketplace fulfilment (Amazon, Flipkart, Walmart, etc.) and SLA compliance.
• Proficiency in ERP, WMS, OMS, and data-driven decision-making tools.
• Excellent leadership, stakeholder management, and communication skills.
• Ability to manage multiple categories and large-scale operations.
• Strong problem-solving and continuous improvement orientation.

Qualifications & Experience

• Education : Bachelor's degree in Engineering, Operations, Supply Chain, or Management (MBA preferred).
• Experience : 8+ years in manufacturing, supply chain, or fulfilment operations, with 3-5 years in a leadership role within marketplace or e-commerce operations.