Data Center Operations (DCO)

About the position

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

In this role as a Data Center Operations Technician, you will be responsible for

the on-site management of hardware lifecycle of our IT infrastructure that

includes

Responsibilities

• You will work as part of the Operations team; whose primary responsibility is

the maintenance and upkeep of the data center infrastructure.

• Your role and responsibilities include, but are not limited to, server rack

installation, hardware break-fix on various components, troubleshooting network

issues also responding to emergent situations that affect operational stability.

• You will work and meet SLAs against assigned trouble tickets via a directed

workflow, be the first line touch point for hardware troubleshooting and

technical issues.

• You will perform on-call duties and will participate in Data Center

operations, handling scheduled maintenance and change management activities that

require monitoring of the data center infrastructure.

• You will participate in team meetings for metric analysis and to discuss

achieving daily/weekly goals.

• You have the knowledge of the policies and procedures, including safety and

security, within your department, and understand the appropriate application of

such knowledge

• You will contribute to documentation on technical issues through root cause

analysis for operational issues that occur, and contribute to process

improvement initiatives relevant to the data center environment.

• More experienced technicians may assist in training less experienced members

of the team.

• You will support DC (Data Center) infrastructure equipment (e.g. racks,

servers, networking devices, hardware components, cables, etc.)

• You will follow the instructions ticket-based environment and work on

systematic problem resolution and perform routine operation activities on

hardware, or spare parts, including rack install, server break/fix, rack decom

etc.

• You will perform on-call duties and will participate in Data Center

operations, handling scheduled maintenance and change management activities that

require monitoring of the data center infrastructure.

• Show a strong aptitude for troubleshooting and problem solving
• You will be involved with site management and maintain tidiness in operation

areas

• Your role involves covering 24x7 shift rotation

Requirements

• 2+ years of computer hardware troubleshooting and repair

experience

• 1+ years of computer networking experience
• High school or equivalent diploma

Nice-to-haves

• Experience

dealing effectively with customers during problem resolution and operating

efficiently under pressure