E-commerce Executive - Perfume Industry - Ajman UAE

Position: E-commerce Executive - Perfume Industry

Location: Ajman, UAE

Requirement Language: Arabic and English

Job Title: E-commerce Executive

Job Summary

We are looking for a proactive and detail-oriented E-commerce Executive to support the daily operation, performance, and growth of our online business.

The role will work closely with the E-commerce Manager and coordinate with developers, SEO, UI/UX, marketing, customer service, warehouse, logistics, and marketplace teams.

The ideal candidate should be organized, analytical, commercially aware, and comfortable managing multiple e-commerce tasks across websites, campaigns, products, orders, and reporting.

Key Responsibilities

Website & E-commerce Operations

• Manage the daily operation of e-commerce websites.
• Ensure products, prices, stock, collections, banners, promotions, and website content are accurate and up to date.
• Upload and maintain:
• Products
• Product descriptions
• Images
• SKUs
• Prices
• Collections
• Promotions
• Review the website daily to identify and report:
• Broken links
• Missing images
• Incorrect prices
• Incorrect discounts
• Duplicate products
• Out-of-stock issues
• Navigation problems
• Cart or checkout issues
• Mobile usability issues
• Support the implementation of new website features and improvements.

Order & Customer Journey Monitoring

• Monitor online orders on a daily basis.
• Follow up on:
• Pending orders
• Cancelled orders
• Failed payments
• COD issues
• Delivery issues
• Stock-related order issues
• Coordinate with customer service, warehouse, logistics, and finance teams to resolve order-related problems.
• Monitor the customer journey and raise issues that may affect conversion or customer experience.

Promotions & Campaign Execution

• Support the implementation of e-commerce campaigns and promotions.
• Ensure promotional prices, discount codes, banners, landing pages, and campaign content are correctly published.
• Coordinate with the marketing team for campaign launches and promotional activities.
• Monitor active campaigns and report any website or offer-related issues immediately.
• Support seasonal campaigns, product launches, new arrivals, and promotional events.
• Manage and develop CRM and retention activities, including email, SMS, WhatsApp, and customer segmentation campaigns.
• Work closely with the performance marketing team to optimize Meta, Google, and other paid digital campaigns based on sales and conversion performance.
• Monitor and improve key e-commerce KPIs including revenue, conversion rate, AOV, traffic, bounce rate, customer acquisition, repeat purchases, and overall profitability.

Merchandising

• Maintain homepage, category, collection, and product merchandising.
• Ensure best sellers, new arrivals, promotional products, and priority products receive proper visibility.
• Support cross-selling and upselling opportunities.
• Review product positioning and recommend merchandising improvements.

Analytics & Reporting

• Monitor daily, weekly, and monthly e-commerce performance.
• Prepare reports including:
• Online sales
• Number of orders
• Conversion rate
• Average order value
• Website traffic
• Top-selling products
• Best-performing collections
• Promotion performance
• Cancelled orders
• Failed payments
• Stock availability
• Support the E-commerce Manager with performance analysis and reporting.
• Identify trends, issues, and opportunities from e-commerce data.
• Provide recommendations based on performance results.

SEO & Website Support

• Coordinate with the SEO team to implement approved website changes.
• Ensure website content follows approved SEO requirements.
• Report technical or content-related SEO issues to the relevant team.

Developer & UI/UX Coordination

• Coordinate with developers regarding website fixes and development tasks.
• Test completed development work before final approval.
• Report bugs and provide clear details and screenshots where required.
• Work with the UI/UX team to implement website improvements.
• Identify areas of the website that could improve usability and conversion.
• Suggest new website features and ideas based on customer behavior and competitor research.

Competitor & Market Monitoring

• Regularly monitor competitor websites, promotions, pricing, offers, and user experience.
• Identify new e-commerce trends and opportunities.
• Suggest ideas that can improve:
• Conversion rate
• Customer experience
• Average order value
• Product discovery
• Customer retention
• Website engagement

Required Qualifications

• Bachelor’s degree in E-commerce, Marketing, Business, Management Information Systems, or a related field.
• 1–3 years of experience in e-commerce, digital commerce, or a similar role preferred.
• Experience working with an e-commerce platform, preferably Shopify.
• Good understanding of e-commerce operations and online customer journeys.
• Strong analytical and problem-solving skills.
• Strong attention to detail.
• Good Excel or Google Sheets skills.
• Ability to manage multiple tasks and deadlines.
• Strong communication and coordination skills.
• Ability to work independently and follow priorities set by the E-commerce Manager.
• Comfortable working in a fast-paced environment.

Preferred Skills

• Experience with Shopify or Shopify Plus.
• Basic understanding of Google Analytics 4.
• Basic understanding of Google Search Console.
• Familiarity with Google Merchant Center is a plus.
• Basic SEO knowledge.
• Experience with marketplaces such as Amazon or Noon is a plus.
• Basic knowledge of HTML/CSS is an advantage.
• Experience in beauty, fragrance, fashion, luxury, or retail e-commerce is preferred.
• Experience working across multiple brands or regional websites is an advantage.

Ideal Candidate

The ideal candidate should be

• Proactive
• Highly organized
• Detail-oriented
• Analytical
• Commercially aware
• Solution-focused
• Comfortable working with data
• Able to identify website issues quickly
• Able to follow up effectively with different departments
• Willing to suggest new ideas and improvements
• Comfortable working with technical and non-technical teams

Reporting Line

The E-commerce Executive will report directly to the E-commerce Manager.

The role will support the E-commerce Manager in implementing the e-commerce strategy, maintaining daily website operations, monitoring performance, coordinating with internal teams, and ensuring approved initiatives are executed correctly and on time.

Key Performance Indicators

Performance may be measured through

• Accuracy of website updates
• Timeliness of campaign implementation
• Reduction in website errors
• Order issue resolution
• Product and stock accuracy
• Quality and timeliness of reporting
• Promotion execution accuracy
• Website merchandising quality
• Contribution to conversion rate improvement
• Contribution to average order value growth
• Quality of competitor insights and improvement ideas
• Completion of assigned e-commerce tasks within agreed deadlines