Senior Customer Success Manager – Enterprise Learning Solutions & Digital Upskilling Leadership at careerzynith

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About careerzynith

careerzynith

is on a mission to forge futures in technology by delivering radical talent transformation through immersive online learning. Our platform powers corporate technical training across cutting‑edge domains such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing, and many more emerging fields. As a rapidly expanding global organization, we help enterprises bridge talent shortages and close skills gaps, enabling them to accelerate digital transformation journeys and stay competitive in an ever‑evolving market.

Now part of the broader

careerzynith

family, we are experiencing an exciting period of growth. Our Enterprise Customer Success team partners with leading organizations to unlock the full potential of our learning solutions at scale. If you thrive in a fast‑paced, innovative environment and love guiding senior executives toward measurable outcomes, this is the role for you.

Position Overview

We are actively seeking a

Senior Customer Success Manager

with a proven track record of delivering world‑class service to executives and managers at Fortune 1000 companies. In this pivotal role, you will shape early‑stage qualification activities, design and execute top‑notch onboarding experiences, and cultivate deep, long‑lasting relationships that drive learner engagement, satisfaction, and revenue growth.

Location

This is a remote‑first position. Candidates must currently reside in Germany. At this time, relocation assistance is not available.

Key Responsibilities

• Empathize with every facet of the customer journey, consistently putting the customer’s needs first.
• Guide and coach C‑suite executives, senior managers, and individual contributors through a structured customer‑success methodology that emphasizes adoption, value realization, and renewal.
• Develop and deliver customized training sessions that turn customers into product experts, fostering self‑sufficiency and long‑term success.
• Identify recurring challenges across accounts, proactively propose innovative solutions, and collaborate with product teams to influence roadmap priorities.
• Partner closely with the careerzynith Sales organization to ensure seamless hand‑offs, uncover expansion opportunities, and support deal closure.
• Work cross‑functionally with Marketing, Product, and Engineering to translate business requirements into new features or enhancements that solve real‑world problems.
• Design, adapt, and continuously improve onboarding assets, leveraging feedback loops with product marketing to keep materials fresh and relevant.
• Drive the creation of customer references, case studies, and testimonial videos that showcase the impact of careerzynith’s learning solutions.
• Maintain a robust health‑score dashboard, monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), renewal rates, and upsell metrics, and act on insights to improve outcomes.

Essential Qualifications

• Minimum of 3 years of experience in a customer‑facing role such as Customer Success, Account Management, or Strategic Consulting, preferably within software, technology, or education sectors.
• Demonstrated ability to build trust‑based relationships with senior stakeholders and influence decision‑making at the executive level.
• Self‑motivated, proactive team player who brings innovative ideas to inspire loyalty and adoption.
• Strong desire to define and evolve an emerging function within a high‑growth, dynamic environment.
• Exceptional interpersonal skills with a track record of building both internal and external partnerships.
• Consistent record of delivering professional, high‑quality service in fast‑paced, ever‑changing settings.
• Diplomacy, tact, and composure under pressure when navigating complex customer issues.
• Fluency in both English and German (written and spoken) is required.

Preferred Qualifications

• Experience in enterprise‑level learning platforms, SaaS solutions, or technology‑focused training programs.
• Background in managing large, multi‑regional accounts with revenue targets exceeding €1 million.
• Familiarity with data‑driven success metrics, CRM tools (e.g., Salesforce), and customer‑success platforms (e.g., Gainsight, Totango).
• Previous exposure to consulting or professional services environments where solution design and delivery were core responsibilities.
• Certification or formal training in project management, change management, or instructional design.

Core Skills & Competencies

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