E-commerce & Brand Marketing Specialist

Company Overview

Family Pawn is the premier pawn shop in Central Alabama, known for our exceptional customer service and a bright, clean, and welcoming store environment. We aim to provide a modern and customer-first experience, differentiating ourselves from traditional pawnshops. We are growing our digital presence and are looking for a dedicated team member to help manage our online sales, social media engagement, and community involvement.

About the Role

We’re looking for a detail-oriented, digitally skilled team member to help grow our online presence, increase online sales, and support customer engagement efforts. This is not a casual social media job—it's a hands-on role that supports our mission to reach more customers and deliver exceptional service through multiple online platforms.

Key Responsibilities

• Create daily social media posts, including at least 2 engaging videos per week
• List and manage products on platforms like eBay, GunBroker, Facebook Marketplace, and LetGo
• Respond to customer inquiries, pack, and ship online orders promptly
• Make follow-up calls to customers
• Design and schedule weekly email newsletters
• Monitor chat conversations and assist when needed
• Assist in creating in-store signage and promotional graphics
• Support local events or community engagement activities on occasion
• Perform periodic updates on company websites

What We’re Looking For

• Familiarity with online selling platforms (eBay, Facebook Marketplace, etc.)
• Reliable, punctual, and able to stick to a consistent schedule for shipping needs
• Excellent communication skills, both written and verbal
• Creative, organized, and self-motivated
• Basic understanding of photography
• Strong social media experience, including platforms like Facebook, Instagram, TikTok and YouTube.
• Experience in creating digital media for social media posts, flyers, and email newsletters.
• Excellent communication skills (written and verbal) and customer service experience.
• Tech-savvy, with the ability to quickly learn and use different sales and social media tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Self-motivated, organized, and proactive in all responsibilities.
• Must be able to legally work with firearms

Preferred Qualifications

• Experience with inventory management.
• Experience in using design tools like Canva, Photoshop, or Illustrator for creating in-store marketing materials like flyers and digital media.
• Experience or knowledge of firearms

Why Family Pawn?

• A Premier Brand With A Strong Reputation: Join the top-reviewed and award-winning pawn shop in Central Alabama. Family Pawn is recognized for its exceptional customer service and a modern, customer-first approach, creating a positive and welcoming atmosphere both online and in-store.
• Opportunity for Impact: This role offers the chance to shape the digital presence of a growing business. You’ll directly impact our online sales, social media engagement, and brand visibility, playing a key role in driving both online and community success.
• Innovative and Growth-Focused Team: Family Pawn is always working on improving and innovating. You’ll collaborate with a supportive team in a business that values fresh ideas and finding new ways to serve our customers.
• Diverse Responsibilities: The role provides variety with responsibilities that span online sales, social media management, community outreach, and brand representation. If you enjoy multitasking and taking on different challenges, this position offers a dynamic workday.
• Positive and Collaborative Work Environment: We strive to maintain a friendly and approachable work atmosphere where everyone feels comfortable and valued. Family Pawn is a place where teamwork and open communication are at the core of what we do.
• Community Engagement: As a key representative of Family Pawn, you’ll have the chance to engage with and contribute to the local community, attending events and fostering relationships that build lasting partnerships.

If you’re passionate about online sales, social media engagement, creating digital media, and building relationships in the community, we’d love to hear from you! Please submit your resume and a brief description explaining why you're the perfect fit for the role.

Job Types: Full-time, Part-time

Pay: $14.00 - $18.00 per hour

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s)

• This role requires working with firearms in a sales and social media capacity. Are you comfortable and legally able to work with firearms?
• This role requires focus and consistent output each week. Are you comfortable working independently and meeting weekly task goals (e.g., posts, listings, shipments)?
• Why do you believe you’d be a strong fit for this position?

Experience

• Online Sales: 2 years (Preferred)
• Social media management: 3 years (Required)

Ability to Commute

• Alabaster, AL 35007 (Required)

Work Location: In person