Digital Analytics Analyst

Digital Analytics & Customer Experience Analyst

Remote

C2H role

Job Overview

We are looking for a Digital Analytics & Customer Experience Analyst to turn digital behavior, customer feedback, and operational data into actionable recommendations that improve the customer experience.

The ideal candidate is a hands-on analytics professional who can work with complex data, influence business stakeholders, and translate insights into clear, executive-ready presentations and actions.

Key Responsibilities

• Represent the voice of the customer and promote customer-centric decision-making.
• Analyze digital behavior, customer feedback, survey results, and operational performance data.
• Identify trends, customer experience opportunities, and areas for improvement.
• Recommend actions to improve digital journeys and customer outcomes.
• Develop executive-level presentations connecting data, insights, recommendations, and business impact.
• Partner with business stakeholders and leadership to communicate findings and drive informed decisions.

Required Skills

• Strong analytical and problem-solving abilities with experience combining multiple data sources.
• Experience with customer survey data and CX metrics, including NPS and CSAT.
• Experience with digital analytics platforms such as:
• Adobe Customer Journey Analytics
• Adobe Analytics
• Quantum Metric
• Qualtrics
• Similar digital analytics platforms
• Excellent verbal, written, and presentation skills.
• Ability to communicate effectively with stakeholders at all levels, including senior executives.
• Strong ability to translate complex data into actionable business recommendations.

Preferred Skills

• Strong technical aptitude and comfort working with data.
• Working knowledge of SQL.
• Experience with JavaScript or similar programming languages.
• Experience in digital analytics, customer experience, business intelligence, or related fields.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.