Company Description

CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity

Mattel is advancing its consumer first strategy by evolving how we build, engage, and retain relationships with our audiences. The Director of Digital Marketing and Relationship Management will lead the enterprise approach to CRM, loyalty programs, marketing 360 campaigns, the promotional calendar, and brand storytelling, leveraging global toolkits. This role is responsible for developing and executing integrated, data driven strategies that connect brand, media, content, and commerce to drive engagement and long-term value across the Mattel portfolio.

What Your Impact Will Be

Consumer Engagement and Marketing 360 Strategy

Define and lead the enterprise vision for Marketing 360, encompassing owned channels, CRM, loyalty, lifecycle marketing, and integrated consumer engagement
Influence the planning and execution of cross channel campaigns in partnership with paid media, commerce, and brand teams to ensure a cohesive consumer journey
Own relationship marketing strategy, embedding CRM and loyalty principles into brand planning, content, and campaign design across all consumer touchpoints
Drive consumer first storytelling, leveraging data and insights to deliver relevant, connected, and emotionally resonant experiences
Integrate CRM and loyalty programs into content, partnerships, and marketing activations to increase engagement, retention, and lifetime value
Establish measurement frameworks to evaluate Marketing 360 effectiveness across owned, earned, and influenced channels

Loyalty and CRM Leadership

Lead the evolution of loyalty programs that strengthen emotional and transactional consumer relationships
Partner with analytics teams to identify opportunities and optimize consumer journeys across lifecycle stages and campaigns
Own CRM strategy including segmentation, lifecycle planning, personalization, and campaign execution

Marketing 360 Campaigns, Promotional Calendar, and Commercial Strategy

Own the global marketing 360 campaign framework and ensure consistency across brands and regions
Own the global promotional calendar and ensure alignment with campaign planning and commercial priorities
Establish promotional and campaign guidelines that drive sales while protecting brand equity
Partner with eCommerce, paid media, brand marketing, and regional teams to deliver coordinated, cross-channel execution

Brand Building and Experience

Partner with brand and creative teams to develop storytelling and campaign narratives that build consumer affinity
Advance new approaches to content, experience, and campaign planning that strengthen consumer connection
Ensure campaigns balance near-term performance with long-term brand value

Leadership and Collaboration

Lead and develop a high-performing team across CRM, loyalty, campaign strategy, and promotional planning
Serve as a strategic advisor within the marketing leadership team
Collaborate across functions and regions to ensure consistent execution and global alignment

Qualifications

What We're Looking For

10+ years of experience in digital marketing, CRM, brand marketing, or integrated marketing
Proven track record of driving consumer engagement at scale
Strong people leader with a focus on team development and collaboration
Deep expertise in CRM, loyalty, integrated campaign development, and promotional strategy
Proven ability to align relationship marketing with brand storytelling and commercial goals
Strong analytical skills with the ability to translate data into action
Experience influencing across marketing, media, creative, and eCommerce teams
Demonstrated success leading organizations toward consumer-centric marketing

What You Bring

Strategic vision with a balance of creativity and data-driven rigor.
Leadership presence and ability to influence at all levels.
Passion for building meaningful, lasting consumer relationships.
Commitment to advancing Mattel's digital transformation and growth agenda.
Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Additional Information

Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

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Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

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Location: California - El Segundo
Company: Mattel Sales Corp.
Compensation: USD USD yearly

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Director, Digital Marketing