Location: Madison, WI (Hybrid - 2-3 Days in Office)

Pay Rate: $60.00 - $65.00/Hour

This position will provide a goal-oriented focus in delivering high impact and complex customer-facing digital/technology solutions that enable the organization to achieve its business objectives and goals.
Supports the Digital Workplace vision and roadmap through strategic focus in driving an iterative development process delivering Service Management objectives.

Develops and prioritizes the backlog for service management initiatives, including preparation of supporting artifacts to enable successful sprint and PI Planning, and ensuring business readiness and success for all deliverables.
Utilizes service management process owners and stakeholders to develop solutions that meet deliverables and target dates.
Keeps cross functional team focused on prioritized backlog
Conducts deep collaboration across business technology, user experience, and leadership—including project teams, process owners, and other relevant internal and external stakeholders—to create and deliver targeted outcomes.
Strives to empower subject matter experts (SMEs) on the team and promotes cross-functional skill development to enhance team capability and flexibility.
Regularly reports on progress toward deliverables and goals, providing transparency to leadership and stakeholders, and proactively addressing issues to ensure alignment with target dates and business objectives.

Demonstrated experience providing customer-driven solutions, support or service.
Experience as a Product Owner for a process cross functional team
Demonstrated experience leading multiple customer-facing digital/technology products.
Extensive knowledge of agile methodologies, managing data and tech projects, industry standards and best practices.
Knowledge and understanding service management and ITIL processes and practices, including incident, problem, request, knowledge, service desk, and governance.
Experience working with ServiceNow for service management processes.

Digital and Technology Product Owner