Description

Job Title: Senior Product Manager, Digital AI

About the Role

We are seeking an experienced Senior Product Manager to lead the strategy, design, and delivery of customer-facing artificial intelligence capabilities across our digital channels. This role will focus on interactive AI experiences that help customers navigate our products and services, receive personalized advice and guidance, discover relevant offers, and more confidently accomplish their financial goals.

This is a hands-on, individual contributor role requiring strong product judgment, deep collaboration across technology, data, design, risk, and marketing teams, and a passion for building trusted, intuitive AI experiences in a regulated environment.

Key Responsibilities

Product Strategy & Vision

Define and own the product vision and roadmap for customer-facing AI capabilities across mobile, web, and emerging digital channels
Identify high-impact use cases for conversational AI, recommendations, decision support, and guided journeys
Translate business objectives, customer needs, and AI capabilities into clear product outcomes, business cases, and success metrics

Governance and Customer Experience

Establish and manage the governance processes for customer-facing AI solutions to ensure consistent, well-coordinated experiences across digital
Partner closely with UX and research teams to ensure AI interactions are intuitive, transparent, and aligned with customer trust expectations that improve:
Navigation and task completion
Financial advice and contextual guidance
Personalized and targeted offers
Discovery and adoption of bank products and services

Execution & Delivery

Collaborate with partners on end-to-end product delivery, including requirements definition, backlog management, prioritization, and release planning
Collaborate with engineering, data science, and platform teams to operationalize models into production-ready experiences
Define and monitor KPIs such as engagement, conversion, satisfaction, and downstream business impact

Stakeholder Collaboration

Serve as the primary product voice for customer-facing AI initiatives
Align cross-functional stakeholders including Business Lines, UX, Digital, Marketing, Operations, Technology, Risk, and Compliance
Clearly communicate tradeoffs, progress, and results to senior leaders

Required Qualifications

7+ years of product management experience, including ownership of customer-facing digital products
Bachelor's Degree

Preferred Qualifications

Demonstrated experience working with AI/ML-enabled products (e.g., conversational AI, recommendations, personalization, decision support)
Strong understanding of customer experience design, digital journeys, and product analytics
Proven ability to operate as a senior individual contributor in complex, cross-functional environments
Excellent written and verbal communication skills
Experience in financial services, banking, fintech, or other regulated industries
Familiarity with modern AI architectures (e.g., LLMs, NLP, recommender systems) and their practical product applications
Experience working with model risk management, compliance, and responsible AI frameworks
Background collaborating closely with data science and engineering teams on AI product delivery

What Success Looks Like

Customers complete tasks faster and with greater confidence through AI-guided experiences
Increased engagement, conversion, and adoption of relevant products and services
AI features are trusted, explainable, and compliant with regulatory standards
Clear, measurable business impact driven by customer-centric AI innovation

Why Huntington?

Huntington stands as a strong, growing regional bank with customer focus embedded in our DNA. Founded in 1866, Huntington has a long history and culture of doing what’s right for our customers, and our digital experiences are no exception. Our mobile app has consistently been among industry leaders, evidenced by multiple JD Power awards for customer satisfaction. You will be joining a highly collaborative team creating world-class digital experiences for millions of customers at a company that cares about our associates, customers and communities!

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range

93,000.00 - 189,000.00 USD Annual

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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Sr. Product Manager, Digital AI - Columbus, OH or New York City