BUSA Digital Experience Analyst

The BUSA Digital Experience Analyst will join the Experience Team within UBS Bank USA to support the Client & Employee Experience Senior Manager. The Digital Experience Analyst will play a critical role in shaping the strategy and consistency of digital experiences across UBS banking. This role is focused on defining frameworks, standards, and competitive insights that guide how experiences are built, ensuring they align with client and business needs.

The Digital Experience Analyst will partner with cross-functional teams to assess the competitive landscape, identify opportunities to differentiate, and drive governance processes that ensure seamless, complaint, and consistent digital experiences across products, platforms, and channels.

Key responsibilities

Define and maintain the digital experience strategy for banking, ensuring it aligns with overall client and employee experience goals and business objectives

Establish and enforce experience tenets and principles to ensure consistency across products, platforms, and channels

Partner with senior stakeholders to ensure digital experiences are prioritized and sequenced based on client needs, regulatory requirements, and business value

Oversee digital experience governance frameworks to ensure consistency, compliance, and alignment across products, channels, and workstreams by defining clear standards and decision-making processes to maintain a unified experience

Conduct ongoing competitive and market analysis to benchmark UBS's digital experience again peers

Translate industry trends and insights into actionable recommendations for product and channel strategies

Partner with analytics and research teams to identify pain points, track adoption, and monitor experience performance

Provide thought leadership and guidance to teams on digital best practices and evolving market standards

Detailed salary information

Weehawken: the salary range for this role is $105000 to $130000

The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation.

For benefits information, please visit ubs.com/usbenefits.