Job Title: Project Manager II

Job Location: 1 DNA Way, South San Francisco, CA Hybrid: 3 days onsite)

Duration: 1-Year Contract (with possibility for extension)

Pay Rate: $44.61 – $91.29 per hour (W2)

Job Description

About the Team

The Customer Experience (CX) Digital Experience group is driving the future of how patients and customers engage with healthcare solutions. By combining human-centered design, advanced digital technologies, and omnichannel engagement, the team delivers seamless and impactful experiences.

The Opportunity

We're seeking a mid-level Project Manager with a strong digital product background to join the CX team. This role will focus on guiding digital products through their lifecycle, from planning to delivery, in collaboration with cross-functional teams. You'll manage projects with predefined timelines and resources while ensuring high-quality execution and alignment to customer experience goals.

Key Responsibilities

Lead projects through initiation, planning, execution, monitoring, controlling, and closing using both Agile and Waterfall methodologies.

Guide digital products through various stages of their lifecycle.

Collaborate closely with UX/UI Designers, UX Researchers, Product Managers, and Customer Experience teams.

Manage stakeholder communications, risks, and issue resolution effectively.

Use project management tools (e.g., Confluence, , JIRA) to maintain plans, track progress, and ensure transparency.

Support continuous improvement through retrospectives and process enhancements.

What We're Looking For

5+ years of project management experience, ideally in digital product-focused organizations.

Experience working with cross-functional teams (designers, UX researchers, product managers, customer experience teams) is highly valued.

Strong knowledge of Agile and Waterfall methodologies.

Certifications such as PMP, PMI-ACP, or PSM.

Proven ability to manage cross-functional project teams of 5–20 members.

Experience with tools such as Confluence, JIRA, (preferred but not mandatory).

Excellent communication, collaboration, and stakeholder management skills.

Nice to Have

Experience in Biotech or Pharma (not required; compliance training will be provided).

Advanced degree (Master's or PhD).

Work Environment

Hybrid: 3 days onsite in South San Francisco.

Studio-style collaboration with design, product, and experience teams.

~25% travel expected.

Digital Project Manager

Job Type