About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

One Year Full Time Contract

The Manager, eCommerce and Public Relations Platforms is a key hands-on position that will manage multiple ecommerce platforms within our Retail, Restaurants & Bars, and Wellness lines of business as well as our Public Relations applications. The successful candidate will work directly with Product Owners and business teams to deliver their roadmaps and provide support over the platform’s lifetime.

This role is a 12-Month full time contract position based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Brand, Content & eCommerce. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

Strategy & Planning

Collaborate with project managers and project sponsors to determine project objectives, scope and vision.
Maintain an in-depth knowledge of our Food and Beverage (F&B) reservation systems and public relations tools (including press room and social media) as well as the company’s strategic business plans.
Proactively drive the optimization of the operating environment to deliver reliable, scalable, well architected, and maintainable business solutions.
Clearly define technical scope boundaries that align to business requirements for project to define impact, risks, goals, and how success will be measured.
Work with stakeholders and project team to prioritize collected requirements across all project requests.
Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.
Monitor and evaluate emerging platforms in web, e-commerce, CRM, and public relations technology stacks to assess fit, integration effort, and potential ROI.

Acquisition & Deployment

Identify, evaluate and recommend solutions that meet technical and architecture requirements, security standards, and performance benchmarks within agreed timelines and budget constraints.
Support the development and implementation of new business processes that improve efficiency and enhance productivity through automation, system integration and optimization.
Collaborate closely with Project Sponsor, Vendors, and business department team members throughout the life cycle of projects.
Maintain technical alignment with business, technical and executive stakeholders, including on all issues and required modifications.
Oversee full lifecycle project management, applying Agile, Scrum, or Waterfall methodologies based on project complexity, including technical deliverable tracking.

Operational Management

Build and manage project budgets using cost estimation techniques, TCO models, and ROI frameworks while maintaining alignment with enterprise architecture goals.
Conduct detailed requirements analysis to validate technical completeness, system consistency, data feasibility, and alignment with architecture principles.
Leverage standard templates and processes to write requirements specifications accurately and concisely as per our delivery framework.
Support development of UML diagrams, data flow diagrams (DFDs), ERDs, and workflow models to communicate technical direction to developers, QA, and project teams.
Assist with the translation of user requirements into feasible options and communicating these to business stakeholders.
Act effectively as the primary liaison for technical communication between the business and project team.
Take the lead in helping resolve post-release / production issues using appropriate tools.
Document and prioritize platform requests from properties
Privacy and compliance: Ensure a thorough understanding of privacy, data protection, and compliance requirements for each project, integrating relevant regulations and organizational policies into project planning and execution.
Analytics: Utilize data analytic tools such as CloudWatch to monitor platform performance, inform feature prioritization, and guide operational decisions, ensuring the platform meets business objectives and delivers continuous value.

Relationship and Team Management

Forge strong and effective relationships with Business Stakeholders in Marketing: eCommerce, Brand (including Public Relations team), CRM.
Gain trust and confidence among colleagues and internal customers that deliverables will be provided with high quality, as expected, and on time.
Maintain structured vendor engagement, including technical service level agreements (SLAs), support escalation paths, and integration management, ensuring alignment with project lifecycles and support models.

Who You Are

Able to exercise independent judgement and act on it.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent listening, interpersonal, written, and oral communication skills.
Ability to organize and lead meetings, workshops and group discussions with good presentation skills.
Logical and efficient, with keen attention to detail.
Highly self motivated and directed.
Ability to effectively prioritize and execute multiple tasks while under pressure.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Ability to quickly learn about new software applications.
Proven experience with business and technical requirements analysis, modeling, verification, and methodology development in web and eCommerce platforms.
Proven ability to comprehend technical systems and processes and possess the technical knowledge needed to work with the development and quality assurance teams at a detailed level.
Proven experience with business and technical requirements analysis, modeling, verification, and methodology development in web and eCommerce platforms.
Proven ability to comprehend technical systems and processes and possess the technical knowledge needed to work with the development and quality assurance teams at a detailed level.
Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.

What You Bring

3 to 5 years of related technical experience in building and delivering web and ecommerce solutions using a range of platforms e-commerce and content management solutions
At least one year of related experience supporting Public Relations platforms, including press room applications and social media management tools.
Agile development experience working with development and technical teams, applied in a fast-paced release management setting.
Data and Analytics driven.
College diploma or university degree in computer science, IT or business administration.

Mandatory

Technical Skills and Knowledge

Experience and knowledge of:
Phases of the web development lifecycle in an agile environment.
Web and eCommerce platforms including Shopify
Content Management Systems such as AEM and Contentful and Digital Asset Management platforms
Social Media platforms (Facebook, Instagram, Jerne, etc)
Modern web technologies (API knowledge, microservice architecture)

Preferred

Experience and knowledge of:
F&B eCommerce platforms (including IRIS)
Public Relations and Press Room operations
Restaurants & Bars operations
Wellness & Spa operations
Social Media (including Sprout Social, Traackr)
Security tools (Veracode, Trustwave) and best practices
HTML and/or JS programming
Common web languages/tools (e.g., HTML5, Javascript, Java)
JIRA, Confluence & Monday.com

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Manager, eCommerce and Public Relations Platforms

Job Type