Marketing Operations Manager

About the position

Responsibilities

• Provide proactive operational oversight and direction on the logistical execution of territory sponsorships, speaker programs and product theaters.
• Support the development and maintenance of training content, process documentation and reference materials.
• Provide daily support and direction to logistics vendor and internal partners on program and sponsorship execution and adherence to established processes.
• Support training sessions for key stakeholders and ensure understanding and alignment on operational processes and technology platform.
• Execute established quality control processes consistently and confirm adherence to SOPs (attendee management, venue selection, meal cap management, etc.). Work with Compliance on remediation (execution and documentation) when necessary.
• Assist field team inquiries related to programming operations and logistics.
• Support the tactical work of annual/ongoing Speaker nomination, contracting, and onboarding processes, as well as other speaker-related initiatives.
• Contribute to innovation, share best practices, and identify areas for continuous improvement and operational efficiencies.
• Work with marketing on the management and distribution of sponsorship materials.
• Support transfer of value reporting in accordance with state and federal requirements.

Requirements

• Bachelor's degree required, ideally in business or scientific discipline.
• Minimum of 3 years' experience in the pharmaceutical or medical device industry, with expertise in marketing operations, commercial operations, meetings management, and/or marketing.
• Operational experience managing speaker programs, sponsorships, meetings and congresses is preferred.
• Proficient in Microsoft Word, PowerPoint, and Excel; experience with Veeva Events highly desirable.
• Knowledgeable about regulatory, legal, and medical requirements for promotional materials, and familiar with MRL process.
• Proven project and vendor management skills including budget management, planning, prioritization, objective setting, and logistics execution.
• Proven ability to collaborate with cross functional teams.
• Familiar with marketing fundamentals, strategy, sales and commercial policies and practices.
• Excellent communication skills, both oral and written.
• Strong analytical and organizational abilities.