Category/Area of Expertise: E-commerce Fulfillment

Job Requisition: 446014

Address: USA-MD-Hyattsville-8301 Professional Place Ste115

Store Code: Fulfillment & Network Strategy (5157828)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Manager Channel Solutions will develop solutions to improve performance across the fulfillment channels of the ADUSA great local brands (PFS, CF and LM). Providing deep expertise in e-commerce fulfillment, they will work hand in hand with the channel development lead, ensuring that the ADUSA brands stay at the forefront of e-commerce fulfillment capabilities, and helping the brands drive towards a profitable e-commerce proposition.

The Manager Channel Solutions will have the responsibility of developing new solutions starting with inception from strategy, building requirements and a technical approach (in partnership with PDL Product and Tech) through making them implementation-ready, with the objective of driving continuous improvement of the fulfillment channels. Solutions encompass business processes, fulfillment systems, equipment, new technology, etc.

This role will be accountable for streamlining systems and processes within the channels, with an emphasis on driving productivity, order quality, on-time performance, customer and associate engagement. This role enables brands to achieve efficient execution while aligning with the customer value proposition, and growing sales capacity of the channels.

Working cross-functionally with Channel Development, the broader Fulfillment Strategy & Solutions teams, and teams in PDL Product and Tech, this role supports the channel development director in establishing a strategic vision for the fulfillment channels, aligning them with ADUSA's omnichannel strategy and financial goals.

They will actively seek input from ADUSA brand e-commerce leads and executive leadership within PDL and the brands, as well as ensure they stay on top of trends in the market and competitive landscape, to ensure comprehensive insights are incorporated. They will be instrumental in translating the strategic vision for each channel into an ambitious channel development roadmap that prioritizes, develops, and implements enhancements to IT systems, processes, and practices.

ACRONYM DEFINITION ADUSA Ahold Delhaize USA CVP Customer Value Proposition PFS Pick From Store CF Central Fulfillment LM Last Mile

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, and Hyattsville, MD.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities

Collaborate with cross-functional teams (Product, Technology, Retail operations, etc.) to effectively translate CVP and efficiency drivers into specific business needs and propose enhancements accordingly.
Support the development of a well-prioritized roadmap for development and implementation, ensuring alignment with IT business systems for key areas within the channels.
Work closely with development teams and technical leads to ensure their understanding and alignment with the proposed approach and timely delivery of solutions.
Explore and implement diverse solutions, including technology, software, equipment to effectively address evolving business needs and drive continuous improvement within the channels.
Collaborate with cross-functional teams within PDL and the ADUSA brands to ensure a shared understanding and agreement on the vision for the fulfillment channels.
Participate in the development of appropriately detailed specifications for system requirements so that they are clearly understood by IT development teams, by leveraging IT Business Systems Product Owners.
Inspire the development teams to deliver innovative and relevant solutions
Act as an ambassador for the channel internally and be the primary point of contact for strategic inquiries related to significant business areas within the channel.
Effectively communicate key messages to stakeholders regarding deployments and escalate any issues to FS&S and/or Tech leadership as needed.
Interpret and adhere to standard legal, compliance, and business rules during program design and development stages.
Takes the initiative to keep both own knowledge of the e-commerce fulfillment space up to date and to maintain an awareness of developments in the retail and IT industry.
Role model partnership behaviors, build cross-functional connections, develop industry-leading expertise, put development front and center, and foster a culture of belonging.

Qualifications

6+ years in a retail, retail eCommerce and/or FMCG environment
Experience in a Product or Technology-facing role strongly preferred.
Bachelor's degree or equivalent experience.
Degree in Operations Management, Continuous Improvement or Computer Science, Computer Information Systems, or related fields would be beneficial.

Preferred Qualifications

Intimate knowledge of store/e-commerce fulfillment processes and systems, and an understanding of fulfillment operations
Financial understanding of retail P&Ls.
Competent with IT systems, e-commerce platforms, and emerging technologies.
Experience with the development of IT systems and system enhancements.
Deals constructively with problems that do not have clear solutions or outcomes.
Asks the right questions to accurately analyze situations, and ability to uncover root causes to difficult problems.
Accomplish objectives despite obstacles and setbacks.
Facilitates an open dialogue with a wide variety of contributors and stakeholders.
Help others achieve results.
Takes initiative in goal setting and quality of work. Works cooperatively with others across the organization to achieve shared objectives.

ME/NC/PA/SC Salary Range: $108,880 - $163,320

IL/MA/MD Salary Range: $125,200 - $187,800

All ADUSA job offers take multiple factors into consideration including, but not limited to salary range, internal equity, a candidate's qualifications, geographic region, job-related knowledge and skills.

This position is eligible for an incentive bonus based on company performance as provided by the plan terms and governing documents.

#LI-LL1 #LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Qualifications

Applicants must be currently authorized to work in the United States on a full-time basis
6+ years in a retail, retail eCommerce and/or FMCG environment
Bachelor's degree or equivalent experience
Degree in Operations Management, Continuous Improvement or Computer Science, Computer Information Systems, or related fields would be beneficial

Benefits

ME/NC/PA/SC Salary Range: $108,880 - $163,320
IL/MA/MD Salary Range: $125,200 - $187,800
All ADUSA job offers take multiple factors into consideration including, but not limited to salary range, internal equity, a candidate's qualifications, geographic region, job-related knowledge and skills
This position is eligible for an incentive bonus based on company performance as provided by the plan terms and governing documents

Responsibilities

The Manager Channel Solutions will develop solutions to improve performance across the fulfillment channels of the ADUSA great local brands (PFS, CF and LM)
Providing deep expertise in e-commerce fulfillment, they will work hand in hand with the channel development lead, ensuring that the ADUSA brands stay at the forefront of e-commerce fulfillment capabilities, and helping the brands drive towards a profitable e-commerce proposition
The Manager Channel Solutions will have the responsibility of developing new solutions starting with inception from strategy, building requirements and a technical approach (in partnership with PDL Product and Tech) through making them implementation-ready, with the objective of driving continuous improvement of the fulfillment channels
Solutions encompass business processes, fulfillment systems, equipment, new technology, etc
This role will be accountable for streamlining systems and processes within the channels, with an emphasis on driving productivity, order quality, on-time performance, customer and associate engagement
This role enables brands to achieve efficient execution while aligning with the customer value proposition, and growing sales capacity of the channels
Working cross-functionally with Channel Development, the broader Fulfillment Strategy & Solutions teams, and teams in PDL Product and Tech, this role supports the channel development director in establishing a strategic vision for the fulfillment channels, aligning them with ADUSA's omnichannel strategy and financial goals
They will actively seek input from ADUSA brand e-commerce leads and executive leadership within PDL and the brands, as well as ensure they stay on top of trends in the market and competitive landscape, to ensure comprehensive insights are incorporated
They will be instrumental in translating the strategic vision for each channel into an ambitious channel development roadmap that prioritizes, develops, and implements enhancements to IT systems, processes, and practices
Collaborate with cross-functional teams (Product, Technology, Retail operations, etc.)
to effectively translate CVP and efficiency drivers into specific business needs and propose enhancements accordingly
Support the development of a well-prioritized roadmap for development and implementation, ensuring alignment with IT business systems for key areas within the channels
Work closely with development teams and technical leads to ensure their understanding and alignment with the proposed approach and timely delivery of solutions
Explore and implement diverse solutions, including technology, software, equipment to effectively address evolving business needs and drive continuous improvement within the channels
Collaborate with cross-functional teams within PDL and the ADUSA brands to ensure a shared understanding and agreement on the vision for the fulfillment channels
Participate in the development of appropriately detailed specifications for system requirements so that they are clearly understood by IT development teams, by leveraging IT Business Systems Product Owners
Inspire the development teams to deliver innovative and relevant solutions
Act as an ambassador for the channel internally and be the primary point of contact for strategic inquiries related to significant business areas within the channel
Effectively communicate key messages to stakeholders regarding deployments and escalate any issues to FS&S and/or Tech leadership as needed
Interpret and adhere to standard legal, compliance, and business rules during program design and development stages
Takes the initiative to keep both own knowledge of the e-commerce fulfillment space up to date and to maintain an awareness of developments in the retail and IT industry
Role model partnership behaviors, build cross-functional connections, develop industry-leading expertise, put development front and center, and foster a culture of belonging
Works cooperatively with others across the organization to achieve shared objectives

E-Comm Fulfillment Channel Solutions Manager

Job Type