Acara Solutions is seeking an eCommerce Operations Manager to work with our client headquartered in Boston, MA. This position is 100% remote.

Pay: $30 - $50/hour (depending on experience)

Schedule: Monday - Friday 9am - 5pm

Job Type: 6 month contract

Purpose

Maintain storefront operational health and excellence, owning catalog management, content

publishing, promotions, SKU launches, and escalation management.

Key Responsibilities

● Manage daily catalog updates, content changes, and product launches.

● Execute promotions setup, coupon codes, QA, and site content updates across Toast

Shop and in-product placements.

● Own escalation processes for order issues, open order management, and site bugs.

● Serve as primary liaison for eCommerce customer support workflows, including returns

and RMA flow optimization.

● Build operational documentation, workflows, and training guides for internal teams.

Skills/Experience

● 2-6+ years in eCommerce operations, merchandising operations, or digital content

management.

● Deep experience with eCommerce platforms (Magento, Salesforce Commerce Cloud,

Shopify, etc.).

● Excellent attention to detail, process management, and cross-functional coordination

skills.

● Familiarity with customer service escalation flows and returns/RMA best practices a plus.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Qualifications

2-6+ years in eCommerce operations, merchandising operations, or digital content
Deep experience with eCommerce platforms (Magento, Salesforce Commerce Cloud,
Shopify, etc.)
Excellent attention to detail, process management, and cross-functional coordination
Applicants for this position must be legally authorized to work in the United States

Benefits

Pay: $30 - $50/hour (depending on experience)

Responsibilities

Maintain storefront operational health and excellence, owning catalog management, content
publishing, promotions, SKU launches, and escalation management
Manage daily catalog updates, content changes, and product launches
Execute promotions setup, coupon codes, QA, and site content updates across Toast
Own escalation processes for order issues, open order management, and site bugs
Serve as primary liaison for eCommerce customer support workflows, including returns
and RMA flow optimization
Build operational documentation, workflows, and training guides for internal teams