eCommerce Operations Manager

Acara Solutions is seeking an eCommerce Operations Manager to work with our client headquartered in Boston, MA. This position is 100% remote.

Pay: $30 - $50/hour (depending on experience)

Schedule: Monday - Friday 9am - 5pm

Job Type: 6 month contract

Purpose

Maintain storefront operational health and excellence, owning catalog management, content

publishing, promotions, SKU launches, and escalation management.

Key Responsibilities

● Manage daily catalog updates, content changes, and product launches.

● Execute promotions setup, coupon codes, QA, and site content updates across Toast

Shop and in-product placements.

● Own escalation processes for order issues, open order management, and site bugs.

● Serve as primary liaison for eCommerce customer support workflows, including returns

and RMA flow optimization.

● Build operational documentation, workflows, and training guides for internal teams.

Skills/Experience

● 2-6+ years in eCommerce operations, merchandising operations, or digital content

management.

● Deep experience with eCommerce platforms (Magento, Salesforce Commerce Cloud,

Shopify, etc.).

● Excellent attention to detail, process management, and cross-functional coordination

skills.

● Familiarity with customer service escalation flows and returns/RMA best practices a plus.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Qualifications

• 2-6+ years in eCommerce operations, merchandising operations, or digital content
• Deep experience with eCommerce platforms (Magento, Salesforce Commerce Cloud,
• Shopify, etc.)
• Excellent attention to detail, process management, and cross-functional coordination
• Applicants for this position must be legally authorized to work in the United States

Benefits

• Pay: $30 - $50/hour (depending on experience)

Responsibilities

• Maintain storefront operational health and excellence, owning catalog management, content
• publishing, promotions, SKU launches, and escalation management
• Manage daily catalog updates, content changes, and product launches
• Execute promotions setup, coupon codes, QA, and site content updates across Toast
• Own escalation processes for order issues, open order management, and site bugs
• Serve as primary liaison for eCommerce customer support workflows, including returns
• and RMA flow optimization
• Build operational documentation, workflows, and training guides for internal teams