Strategic Ecommerce Account Manager

Strategic Ecommerce Account Manager

Company Overview

Walmart is expanding our workforce across local retail stores and digital marketplaces, inviting talented professionals to join our dynamic team. You will help grow critical accounts and support Walmart's mission of providing customers with exceptional products and experiences. This role contributes directly to business growth and strategic execution, partnering with sellers and internal teams to drive measurable results.

Role and Responsibilities of Strategic Ecommerce Account Manager:

You will act as a trusted advisor and lead growth initiatives for Walmart's most critical marketplace accounts. You will work closely with sellers, internal stakeholders, and senior leaders to optimize performance, develop strategies, and enhance customer experiences.

• Manage strategic accounts, serving as a consultant accountable for driving business growth and operational improvements across a portfolio of sellers.
• Oversee business performance by leading annual and quarterly planning, analyzing performance metrics, and implementing corrective actions to improve GMV and contribution profit.
• Build strong relationships with partners, acting as the account "quarterback" to address issues and implement growth initiatives using a "one team" approach.
• Optimize offer quality by guiding sellers on PDP content, ratings and reviews, shipping speed, and pricing to maximize search optimization and discoverability.
• Drive adoption of seller services, including Walmart Fulfillment Services (WFS) and Walmart Connect, teaching sellers to maximize platform success.
• Develop strategic marketing plans, including promotions, events, and site placements, to increase traffic and GMV.
• Collaborate cross-functionally with Product Management, Strategy, Operations, Site, and Marketing to deliver best-in-class seller and customer experiences.
• Work autonomously with limited manager oversight, managing the above responsibilities effectively.

Required Skills and Experience of Strategic Ecommerce Account Manager:

• 3 years of experience in e-commerce.
• 3 years of experience working with sellers, suppliers, or vendors.
• 3 years of experience in merchandising or category management.
• 3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area, OR a Bachelor's degree in Business or a related field.
• Proficiency in MS Office, especially Excel.
• Strategic mindset with the ability to prioritize tasks and make data-driven decisions.
• Detail-oriented and results-driven, with a bias for action and collaborative team approach.
• Excellent communication skills, including delivering presentations to peers, leadership, and external stakeholders.
• Digital literacy and analytics skills with strong business acumen.

Preferred Qualifications

• 5+ years of experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area. E-commerce experience preferred.
• Strong organizational skills, including prioritization, scheduling, and meeting deadlines.
• Strong negotiation and interpersonal skills.
• Detail-and results-oriented with a sense of urgency.

About Walmart

Walmart fosters an inclusive and diverse culture where associates, customers, and communities are respected and valued. We are committed to providing a supportive environment that encourages collaboration, innovation, and measurable impact. By joining Walmart, you become part of a team dedicated to continuous improvement and excellence in service, while contributing to the growth of our marketplace business and delivering outstanding experiences for customers and sellers.

FAQ

Q: What does a Strategic Account Manager do?

A: They manage key client relationships, identify growth opportunities, and ensure customer satisfaction and retention.

Q: What does an eCommerce Account Manager do?

A: They oversee client projects, manage timelines and budgets, and coordinate eCommerce integrations with partners.

Q: Is an eCommerce manager a stressful job?

A: Yes, seasonal sales events and tight deadlines can make the role demanding and high-pressure.

Q: What is another name for a Strategic Account Manager?

A: They are also called Key Account Managers (KAM), focusing on a company’s most valuable clients.