E-commerce Operations Manager

E-commerce Operations Manager (Full-time) — Dubai, UAERole SummaryWe’re looking for an E-commerce Operations Manager to lead day-to-day online store operations, ensuring smooth order fulfillment, inventory control, logistics coordination, and listing accuracy. You’ll work closely with logistics partners and internal teams to improve delivery performance, customer experience, and operational efficiency.Key ResponsibilitiesManage daily e-commerce operations including order processing, fulfillment, returns, and inventory management.Coordinate with logistics and delivery partners to ensure on-time dispatch and delivery SLAs.Monitor website performance (speed, uptime, conversion signals) and collaborate with the technical team to improve user experience.Maintain and optimize product listings, including content quality, categorization, pricing, and promotions across sales channels/platforms.Track key metrics and analyze sales/operations data, preparing reports and recommendations to improve efficiency and reduce errors/costs.What Success Looks LikeAccurate inventory with fewer stockouts/oversellsFaster order turnaround and improved delivery timelinesCleaner listings and stronger promo executionClear, actionable reporting that improves operational decisions E-commerce operations & order management (end-to-end fulfillment)Inventory planning, stock reconciliation & warehouse coordinationLogistics coordination (3PL/courier management), SLA monitoringReturns, RTO & reverse logistics handlingProduct listing management (SKU setup, catalog, content, images)