Area Manager, RSR

About the position

Our Worldwide Operations network delivers millions of packages and smiles to

Amazon customers every day. We are looking for motivated, customer-focused

individuals who want to join our team as an Area Manager. In this role, you will

lead a team of hourly employees and will be responsible for engaging your team

during their shifts to maintain the highest levels of safety, quality,

attendance, and performance. You will also play a key part in maintaining our

customer expectations to ensure customer orders are delivered at the right time,

to the right location.

Our Operation’s workflow has three major components: First mile - where the

product is housed and ready for order; Middle mile - where the order is hauled

to your area; and Last mile - when the product is delivered to the customer’s

door. Please note that all workflows have slight building variations, but one

thing is constant: our vision and dedication to the customer.

Rapid and Rural Logistics (R2L) is an exciting organization within Amazon

specializing in delighting our customers with speed in which we can make items

appear on their doorsteps. Rural Super Rural (RSR) is a subset of R2L dedicated

to ensuring our customers receive their deliveries and are satisfied with their

service, even in our most remote area. We are a combination of operations and

support teams aligned to continually strive to innovate the last mile delivery

process while bringing smiles to our customer’s faces. Come build the future

with us!

Responsibilities

• Support, mentor, and motivate your team
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss

Prevention and Human Resources to develop plans to meet business objectives

• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and

frequently push, pull, squat, bend, and reach, as well as continuously climb and

descend stairs

• Work in an environment where the noise level varies and is subject to variable

temperatures and weather (delivery stations include outside loading departments,

and grocery locations include refrigerated environments)

• Work a flexible schedule (weekends and/or overnight shifts)

Requirements

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE)

experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or

holidays

Nice-to-haves

• 1+ years of performance metrics, process improvement or lean techniques experience

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave