Salary: $45,000–$50,000 per year

Hours: 40–45 hours per week; weekends and seasonal hours as needed

Reporting To: Directors of Wholesale Operations & E-Commerce

Location: Corporate West Chester Warehouse

About the Role

We are looking for a motivated and detail-driven E-Commerce Operations Manager to lead and grow our online business. This role is ideal for someone who thrives at the intersection of operations, customer experience, and brand presentation. You will oversee day-to-day e-commerce operations, corporate and bulk gifting programs, fulfillment, inventory, and website management—while serving as a key ambassador of our brand.

The ideal candidate is energetic, organized, customer-focused, and excited to take ownership of a fast-growing e-commerce channel.

What You'll Do

Oversee and manage , including retail and gifting operations Create and maintain compelling website content aligned with company strategy Monitor site functionality, pricing accuracy, and overall performance Ensure consistent branding across all digital platforms Stay current with e-commerce trends and competitor activity

Corporate & Bulk Gifting Programs

Lead and execute corporate and bulk gifting initiatives Serve as the primary point of contact for all gifting inquiries Coordinate pricing accuracy across website, menus, and inventory Manage shipping and gifting supply inventory (ribbons, boxes, labels, etc.) Collaborate with leadership on approval and execution of large bulk orders

Team Leadership & Fulfillment Operations

Manage e-commerce fulfillment, gifting staff, and seasonal team members Create weekly schedules and daily production plans Ensure all orders are prepared accurately, beautifully, and shipped on time Maintain high standards of quality, efficiency, and customer satisfaction

Marketing & Collaboration

Partner with the Director of Marketing to drive web traffic and sales growth Collaborate with Marketing, Purchasing, Culinary, and Communications teams Support social media and content initiatives with product coordination

Inventory Management

Track daily inventory in Fishbowl for shipped and in-store gifting items Monitor usage of e-commerce inventory such as sauces, pasta, and gift items Track and document all samples sent to partner companies

Qualifications

Bachelor's degree in Business, Communications, or a related field At least 1 year of experience in e-commerce or a similar operations role Experience with inventory management systems Strong written and verbal communication skills Proficiency in Microsoft Word, Excel, PowerPoint, and Google Suite Highly organized, self-motivated, creative, and detail-oriented Commitment to continuous learning in e-commerce best practices

Physical Requirements & Work Environment

Ability to lift and/or move up to 50 pounds Flexibility to work extended hours, weekends, nights, and holidays during peak seasons Comfortable working in a warehouse and fulfillment environment

This role offers the opportunity to take ownership of a growing e-commerce business, work cross-functionally with passionate teams, and make a meaningful impact on how our brand is experienced online and through gifting.

Job Type: Full-time

Pay: $45, $50,000.00 per year

Benefits

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education

Bachelor's (Required)

Experience

E-commerce: 1 year (Required)

Ability to Commute

West Chester, PA Required)

Work Location: In person

✨ Job alerts

✨ Job alerts

E-Commerce Manager