READ CAREFULLY BEFORE APPLYING

WHO WE ARE

Scale My Meal Prep specializes in supporting the growth of meal prep businesses through the development of systematic and predictable customer acquisition strategies. Our expertise extends from streamlining customer retention to enhancing fulfillment processes, ensuring ease and efficiency. We are dedicated to helping businesses scale operations while improving customer experiences and boosting overall success.

WHO THIS ROLE IS FOR

This role is for a highly technical ecommerce operator who can fully own client store operations from onboarding to final handoff — without supervision.

This is NOT a beginner role.
This is NOT a general assistant role.
This is NOT a customer service position.
We are hiring a systems-minded executor who solves problems, prevents future ones, and takes ownership of platform operations.

CORE MISSION

Own client ecommerce operations end-to-end.
If something breaks — you fix it.
If something is inefficient — you optimize it.
If something can be systemized — you build the process.
You ensure clients launch smoothly, trust the process, and experience zero operational friction.
Empower clients with clear, step-by-step solutions that enable them to take ownership of their Shopify platform and prevent repeat problems.

PLATFORM EXPERIENCE (REQUIRED)

You must have hands-on backend experience managing an ecommerce platform such as:

Shopify (preferred)
WooCommerce
BigCommerce
Magento
or a comparable ecommerce system

Experience with multiple platforms is a strong advantage.

NON-NEGOTIABLE TECHNICAL CAPABILITIES

You must be comfortable handling platform configurations including:

product setup + variants
navigation / menu logic
shipping rules + rates
checkout testing
app or plugin troubleshooting
integrations
diagnosing errors
store QA before launch

If you cannot confidently troubleshoot platform issues independently, this role is not a fit.

WHAT YOU WILL OWNClient Onboarding

Leading kickoff calls
Guiding clients through setup
Collecting assets efficiently
Maintaining client confidence throughout launch

Store Operations

Reviewing builds for issues
Fixing configuration errors
Ensuring launch readiness
Troubleshooting platform problems

Delegation + Coordination

Assigning tasks to internal teams
Managing timelines
Ensuring deliverables are completed correctly

Quality Control

Reviewing updates
Testing storefront logic
Preventing launch failures

ADDITIONAL SKILLS (STRONG ASSETS)

Candidates with experience in any of the following will be prioritized:

ecommerce strategy or store optimization
conversion-focused copywriting
email marketing platforms (Klaviyo, Mailchimp, etc.)
client-facing roles
structured onboarding processes
building SOPs or operational systems

PERFORMANCE METRICS

Success in this role is measured by

speed of onboarding completion
issues solved independently
launch accuracy
client confidence + satisfaction
reduced repeat problems
minimal oversight required

IDEAL CANDIDATE PROFILE

You are

highly technical
detail obsessed
process-driven
calm under pressure
fast at problem solving
independent
systems oriented

You do not need to be extroverted.

You DO need to be reliable, competent, and decisive.

WHAT SUCCESS LOOKS LIKE AFTER 90 DAYS

You independently run onboarding
You resolve most technical issues yourself
You improve systems and processes
Clients trust you immediately
Launch timelines shorten

WHO SHOULD NOT APPLY

Do not apply if

you need step-by-step supervision
you lack backend platform experience
you are uncomfortable troubleshooting technical issues
you prefer task lists over ownership

WHY THIS ROLE EXISTS

We are scaling rapidly and need an operator who removes friction, not creates it.

If you are someone who takes ownership, solves problems, and delivers results — you will thrive here.

✨ Job alerts

✨ Job alerts

Ecommerce Operations-Onboarding & Client Systems Specialist