Ecommerce Operations-Onboarding & Client Systems Specialist

READ CAREFULLY BEFORE APPLYING

WHO WE ARE

Scale My Meal Prep specializes in supporting the growth of meal prep businesses through the development of systematic and predictable customer acquisition strategies. Our expertise extends from streamlining customer retention to enhancing fulfillment processes, ensuring ease and efficiency. We are dedicated to helping businesses scale operations while improving customer experiences and boosting overall success.

WHO THIS ROLE IS FOR

This role is for a highly technical ecommerce operator who can fully own client store operations from onboarding to final handoff — without supervision.

• This is NOT a beginner role.
• This is NOT a general assistant role.
• This is NOT a customer service position.
• We are hiring a systems-minded executor who solves problems, prevents future ones, and takes ownership of platform operations.

CORE MISSION

• Own client ecommerce operations end-to-end.
• If something breaks — you fix it.
• If something is inefficient — you optimize it.
• If something can be systemized — you build the process.
• You ensure clients launch smoothly, trust the process, and experience zero operational friction.
• Empower clients with clear, step-by-step solutions that enable them to take ownership of their Shopify platform and prevent repeat problems.

PLATFORM EXPERIENCE (REQUIRED)

You must have hands-on backend experience managing an ecommerce platform such as:

• Shopify (preferred)
• WooCommerce
• BigCommerce
• Magento
• or a comparable ecommerce system

Experience with multiple platforms is a strong advantage.

NON-NEGOTIABLE TECHNICAL CAPABILITIES

You must be comfortable handling platform configurations including:

• product setup + variants
• navigation / menu logic
• shipping rules + rates
• checkout testing
• app or plugin troubleshooting
• integrations
• diagnosing errors
• store QA before launch

If you cannot confidently troubleshoot platform issues independently, this role is not a fit.

WHAT YOU WILL OWNClient Onboarding

• Leading kickoff calls
• Guiding clients through setup
• Collecting assets efficiently
• Maintaining client confidence throughout launch

Store Operations

• Reviewing builds for issues
• Fixing configuration errors
• Ensuring launch readiness
• Troubleshooting platform problems

Delegation + Coordination

• Assigning tasks to internal teams
• Managing timelines
• Ensuring deliverables are completed correctly

Quality Control

• Reviewing updates
• Testing storefront logic
• Preventing launch failures

ADDITIONAL SKILLS (STRONG ASSETS)

Candidates with experience in any of the following will be prioritized:

• ecommerce strategy or store optimization
• conversion-focused copywriting
• email marketing platforms (Klaviyo, Mailchimp, etc.)
• client-facing roles
• structured onboarding processes
• building SOPs or operational systems

PERFORMANCE METRICS

Success in this role is measured by

• speed of onboarding completion
• issues solved independently
• launch accuracy
• client confidence + satisfaction
• reduced repeat problems
• minimal oversight required

IDEAL CANDIDATE PROFILE

You are

• highly technical
• detail obsessed
• process-driven
• calm under pressure
• fast at problem solving
• independent
• systems oriented

You do not need to be extroverted.

You DO need to be reliable, competent, and decisive.

WHAT SUCCESS LOOKS LIKE AFTER 90 DAYS

• You independently run onboarding
• You resolve most technical issues yourself
• You improve systems and processes
• Clients trust you immediately
• Launch timelines shorten

WHO SHOULD NOT APPLY

Do not apply if

• you need step-by-step supervision
• you lack backend platform experience
• you are uncomfortable troubleshooting technical issues
• you prefer task lists over ownership

WHY THIS ROLE EXISTS

We are scaling rapidly and need an operator who removes friction, not creates it.

If you are someone who takes ownership, solves problems, and delivers results — you will thrive here.