Description

Lead the E-commerce function across trade, site design, development, merchandising, UX and CRO while building and managing a robust tech stack.
Own full E-commerce P&L and tightly manage budgeting in-line with monthly forecasting.
Deliver product, collection and collaboration launches timely and accurately.
Manage a team to deliver world class basics across the website and all E-commerce functionalities.
Spearhead and champion AI opportunities on the website and streamline workflows across the department.
Be comfortable using Shopify Liquid and managing a development team in-house.
Lead all customer retention strategies and best practices across CDP, E-mail, SMS, Whatsapp, push and loyalty.
Deliver and own all E-commerce KPI’s including LTV, CVR, AOV, UPT, ASP.
Manage and grow our mobile app.
Build out our localisation proposition across all core and emerging markets including languages and personalisation.
Manage our affiliate marketing programme.
Work closely with the brand & broader commercial teams to feed in data driven analytics and insights.
Keep up to date with new technology and be across the ever-changing landscape of E-commerce.
Manage the workload and output of the E-commerce team including CRM and hire any gaps in the team.
Work cross-functionally across all departments as this role will work very closely with paid marketing, operations, logistics, merchandising, CX, marketing and brand partnerships.
Constantly be looking for ways to improve the performance of the website and the customer journey.
Manage SEO and agentic search strategy and focus on increasing Jaded London’s visibility across all search engines and LLMs.

Experience

Experience running a £50m revenue D2C website in the last 5 years, with the US being a key market.
5+ years’ experience managing / leading a digital retail / ecommerce P&L, with experience in cross border fashion / apparel a major plus.
Full working / leading edge knowledge of CRO techniques.
Full working / leading edge knowledge of CRM strategies and tactics to drive cLTV;
Great knowledge of Shopify+ and ideally Ometria, Attentive and Global-E.
Global experience (USA, Europe.)

Key Skills

Natural born leader, who feels at ease managing a team.
Must have extensive experience managing a Shopify website and ideally multiple storefronts.
Have great understanding of retail, e-commerce and marketing businesses
You’re a ‘natural retailer’; obsessed with delivering your promise to customers
CRO methodology is at the heart of everything you do
Have a proven track record as a commercial individual, who understands brand and customer (shopper).
Intellectual and emotional intelligence in balanced / equal measure
Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches)
Are a ‘subjective’ thinker in terms of ideas, following your instinct, but you’ll be used to using internal/external data to underpin your ideas with confidence
You are independent and self-directed but able to work and lead a team of creative individuals
Have superior analytical skills to track and manage performance
Have excellent interpersonal skills and the ability to persuasively sell ideas
A quick learner who can process lots of information and prioritise action
Effectively navigate and collaborate cross-functionally
Are an outcomes focused manager, with strong team orientation

Successful People at Jaded are

Passionate about our brand and products.
Comfortable with being uncomfortable and up for regular change in tactics, actions and organisation
Used to start-up / scale-up cultures, which are super-fast paced and unpredictable
Own it and make stuff happen
DO EXTRA - Champions do extra!
Think like a customer every day.

Benefits

50% Employee Discount
24 days holiday per year (plus bank holidays)
A paid day off on your birthday
A paid moving day per year
Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
Pension Scheme
Bonus Scheme
Employee Assistance Programme for you and your family
£500 employee referral bonus scheme
Local Business Discounts (cafés, fitness, beauty etc)
North-West London office location directly located next to good transport links
Casual office dress code (your style of dress is up to you, wear what you feel best in)
Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
Regular Office Social Events (e.g. payday socials)

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