Role Overview for VP of E-Commerce Operations - Seattle, WA

JRG Partners is exclusively seeking a dynamic, visionary, and results-oriented VP of E-Commerce Operations for our esteemed client, a rapidly growing and innovative company based in Seattle, WA. This pivotal executive role will be instrumental in shaping the future of our client's digital commerce landscape, driving strategic direction, and ensuring operational excellence across all e-commerce initiatives. The successful candidate will be a strategic leader with a proven track record of scaling e-commerce businesses, optimizing supply chains, and delivering exceptional customer experiences in a fast-paced environment.

As the VP of E-Commerce Operations, you will hold comprehensive responsibility for the entire end-to-end e-commerce ecosystem. This encompasses everything from strategic planning and technology oversight to supply chain logistics, fulfillment, website performance, and a relentless focus on customer satisfaction. You will be tasked with maximizing online revenue, enhancing profitability, and expanding market share through innovative strategies and efficient operational execution.

This position demands a leader who can not only set a clear vision but also dive deep into the operational details, fostering a culture of continuous improvement and data-driven decision-making. If you are passionate about driving digital transformation and possess the expertise to lead a high-performing team in a competitive market, we invite you to explore this exceptional opportunity.

Key Responsibilities of VP of E-Commerce Operations - Seattle, WA

The VP of E-Commerce Operations will be responsible for a broad spectrum of strategic and operational duties, ensuring the seamless and successful functioning of all digital commerce activities. These responsibilities include, but are not limited to:

Strategic Leadership & Vision

Develop, articulate, and execute a comprehensive e-commerce strategy that aligns with the overall business objectives and growth targets. Identify new market opportunities, competitive differentiators, and avenues for digital expansion. Continuously evaluate and adapt strategies based on market trends, technological advancements, and consumer behavior insights.

Operations & Supply Chain Excellence

Oversee and optimize the entire e-commerce supply chain, including demand planning, inventory management, warehousing, order fulfillment, shipping, logistics, and returns processing. Implement best-in-class operational practices to ensure efficiency, cost-effectiveness, and scalability, ultimately enhancing the customer delivery experience.

Platform Management & Technology Integration

Lead the selection, implementation, and ongoing optimization of all e-commerce platforms (e.g., Shopify Plus, Adobe Commerce, Salesforce Commerce Cloud) and supporting technologies. Ensure seamless integration with ERP, CRM, WMS, and other critical business systems to create a unified and efficient digital ecosystem. Stay abreast of emerging e-commerce technologies and tools to maintain a competitive edge.

Customer Experience (CX) & User Experience (UX) Optimization

Champion a customer-first approach across all digital touchpoints. Drive continuous improvement in website user experience, navigation, mobile responsiveness, site speed, and personalization strategies. Oversee customer service operations to ensure exceptional pre-purchase and post-purchase support, issue resolution, and overall customer satisfaction.

Performance Marketing & Sales Enablement Collaboration

Collaborate closely with marketing, sales, and product development teams to optimize digital marketing campaigns (SEO, SEM, social media, email marketing), drive traffic, improve conversion rates, and enhance customer lifetime value. Provide insights and support for product launches and promotional activities within the e-commerce channel.

Financial Performance & P&L Management

Take full ownership of the e-commerce profit and loss (P&L) statement, including budgeting, forecasting, expense control, and revenue generation. Develop and monitor key performance indicators (KPIs) such as conversion rates, average order value, customer acquisition cost, and return on ad spend to ensure profitability and a strong return on digital investments.

Team Leadership & Development

Build, lead, mentor, and inspire a high-performing e-commerce team, fostering a culture of innovation, accountability, and continuous learning. Attract, develop, and retain top talent across various e-commerce functions, including operations, technology, and customer service.

Data Analytics & Insights

Leverage advanced data analytics and reporting tools to gain deep insights into customer behavior, sales trends, operational efficiencies, and market dynamics. Utilize data to inform strategic decisions, identify areas for improvement, and drive continuous optimization across all e-commerce functions.

Innovation & Market Trend Analysis

Continuously monitor the competitive landscape, consumer behavior shifts, and the latest e-commerce industry trends. Propose and implement innovative solutions, technologies, and strategies to ensure the company remains at the forefront of digital commerce and maintains a strong competitive advantage.

Requirements for the VP of E-Commerce Operations - Seattle, WA

To excel in this demanding yet highly rewarding role, the ideal candidate will possess a compelling blend of extensive experience, strategic acumen, and exceptional leadership qualities. Specific requirements include:

Experience

Minimum of 15+ years of progressive experience in e-commerce operations, with at least 7-10 years in a senior leadership or VP-level role within a significant e-commerce enterprise.

Track Record

Proven success in scaling e-commerce businesses, driving substantial revenue growth, and optimizing operational efficiencies in a high-volume, complex environment.

E-commerce Expertise

Deep expertise in all facets of e-commerce, including supply chain management, logistics, fulfillment, inventory optimization, payment gateways, and fraud prevention.

Technical Proficiency

Strong understanding of major e-commerce platforms (e.g., Magento, Shopify Plus, Salesforce Commerce Cloud), web analytics tools (e.g., Google Analytics, Adobe Analytics), CRM systems, and marketing automation platforms. Familiarity with ERP and WMS integrations is crucial.

Leadership Skills

Exceptional leadership, team-building, and mentorship abilities, with a demonstrated capacity to attract, develop, and retain top-tier talent.

Financial Acumen

Extensive P&L management experience, with a solid grasp of financial metrics, budgeting, forecasting, and the ability to drive profitable growth.

Analytical Skills

Highly analytical and data-driven, with the ability to translate complex data into actionable insights and strategic decisions.

Communication

Outstanding written and verbal communication, presentation, and interpersonal skills, capable of effectively engaging with stakeholders at all levels, from executive leadership to front-line teams.

Education

Bachelor's degree in Business Administration, Marketing, Supply Chain Management, Information Technology, or a related field is required. An MBA or other advanced degree is highly preferred.

Adaptability

Ability to thrive and lead in a fast-paced, high-growth, and constantly evolving digital commerce landscape.

Location

Must be based in or willing to relocate to Seattle, WA.

Benefits & Perks Offered

Our client values its employees and offers a highly competitive and comprehensive benefits package designed to attract and retain top executive talent. This includes:

An attractive executive compensation package, comprising a competitive base salary, performance-based bonuses, and potential equity options.
Comprehensive health, dental, and vision insurance plans for employees and their families.
Generous paid time off (PTO) and company holidays.
A robust 401(k) retirement plan with significant company matching contributions.
Opportunities for continuous professional development, executive coaching, and leadership training programs.
A dynamic, collaborative, and innovative work environment where your contributions directly impact business success.
Relocation assistance for qualified candidates moving to the Seattle area.
Flexible work arrangements (where applicable and appropriate for the role).
Employee discounts on company products and services.
Wellness programs and initiatives promoting a healthy work-life balance.
Access to cutting-edge tools and technologies to drive innovation.

How to Apply

JRG Partners is a premier executive search firm dedicated to connecting exceptional talent with leading organizations. If you are a visionary and experienced leader passionate about driving e-commerce excellence and possess the qualifications outlined above, we encourage you to take the next step in your career with this outstanding opportunity.

Please submit your comprehensive resume and a compelling cover letter detailing your relevant experience, key accomplishments, and your strategic vision for e-commerce operations. Highlight how your leadership and expertise align with the requirements of this role.

Apply directly through our secure portal or learn more about our specialized Digital & E-commerce Executive Search services by visiting our website. We look forward to reviewing your application and potentially partnering with you on this exciting career move.

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