E-Commerce, Online Sales Coordinator

Full Time

Training at $18.00/hr. Possible advances between $18.50-$20.00/hr following successful first review.

Our farm produces healthy food for individuals at farmers markets, grocery stores, and the best restaurants throughout Northern and Central Florida. This position helps the farm by improving and maintaining our existing online store, utilizing Local Food Marketplace software to support the farm’s sales, and completing fulfillment, shipping, and billing activities for individuals, CSA Members, and commercial customers. This position will also help develop a stand alone web store for our value added and meat products in order to help us reach a much wider market. We are looking to leverage our current success on FB, Instagram, and YouTube to to launch this next endeavor of shipping our shelf stable products nation-wide. The best candidate for this job utilizes skills in e-commerce, sales, customer service, inventory management, website maintenance and social media to ensure our crops and products get to the tables where they are needed.

The first day on-site for any position will be a work/trade, short-day, with the goals of food safety training, orientation, cleaning/organizing, and introduction to our system. We will compensate with an abundant box of produce, eggs, meat, and/or value added items for this first work/trade day. If the applicant chooses to proceed with training, the next 10 business days of work for this position will be paid at $18.00/hr training rate.

Following this 10 day period, we will have our first review, where we will place the applicant between $18.00-$20.00/hr, depending on skill and proficiency. Each 6 months the applicant can then request a review and advancement in both responsibilities and wages.

Job Duties

Inventory & On-Farm Logistics

Physical inventory of value added, freezer and apparel with google sheet updated
Maintaining inventory online, customer communication & order pricing deals
Assist with on-site inventory management
Helping keep office orderly and clean

Maintain Web-Based Storefront using Local Food Marketplace

Maintain uniform product descriptions, photos, units, and pricing on online store
Add or update new items as needed to the online store
Keep online storefront visually appealing
Update product photos and descriptions as needed to maintain accuracy and customer appeal
Update product order and inventory including for partner growers, value added and frozen
Sort and advertise specials, post weekly order reminders and promotions on social media
Update settings for accurate, user-friendly information for customers
Coordinate online fundraising for community non-profits through the online store
Update LFM homepage weekly and frogsongorganics.com website regularly, social media content creation.

Shipping and Outbound Logistics

Use shipping software to execute orders from our Online Stores
Onboard and train new hires to our system and our standards
Respond to any delivery issues real-time for customers
Create plans and responses in case of hurricanes, holidays or other disruptions
Evaluate shipping costs and revenue on a quarterly basis, follow up with shipping companies on any issues or opportunities to improve customer service/experience.
Create loadlist

Customer Service

Answer the phone and help with customer inquiries such as account set up, update credit card, place a hold on delivery and general info.
Placing and updating orders in our LFM and other sales system in the future
Print packing slips, labels, order checklists
Go through new customers weekly to ensure they are set up with the correct pricing level, sub period and delivery location
Create wholesale, distributor, and consignment locations invoices through LFM for any orders placed via text or email
No orders are received only by a call. Any order communicated over a call will be followed up with by email or text message.
Assist with Customer Service tasks and CSA Program when needed
Participate in on-farm special events two to four times per year, may include evenings or weekends
Review old customer accounts and unused credits.

Requirements

At least two years of customer service experience.
Proven E-Commerce success:
Design, implementation, and maintenance of an html based website.
E-commerce sales greater than $100,000 annually.
Experience in the produce industry is a plus, and/or a love of vegetables and local food.

● Friendly, professional phone and in-person communication.

● Ability to quickly learn new software (Local Food Marketplace, Mailchimp, future E-commerce systems)

● Proficient at Google sheets and Excel spreadsheets including formulas, pivot table

● Able to touch type 45 wpm or faster

● Proficient at website content management.

● Job offers are contingent upon satisfactory completion of a background check.

● Valid driver’s license and authorization to work in the U.S.

● Ability to be present at work consistently, on time, to start each day.

● Exceptional attention to detail and follow-through

● Self-motivated, ability to work both with and without direct supervision

● Ability to work well as part of a team, communicate effectively and professionally with all staff and customers: in person, on the phone, and in writing

● Ability to walk uneven ground, lift up to 50 lbs and work in walk-in cooler and freezers for inventory, able to go up and down stairs, work with team in packing shed in all types of weather

● Ability to represent the business in a professional and positive manner

● Interest in making a positive impact in your community and to learn about regenerative and organic food systems

● Ability to new computer systems and skills quickly

● Willingness to work in a non-traditional, rustic office environment and use portapotties. Every day is casual Friday!

● Team player, can-do attitude, and able to handle changes and solve problems with grace

● Adaptable, flexible and positive outlook on life, pleasant to work with

● Healthy lifestyle, no substance abuse, non-smoker (no tobacco use allowed on site)

Ideal Qualifications

Experience in the produce industry or restaurant industry is a plus
Love of cooking and local food
Experience in sustainable or organic agriculture
Bilingual in Spanish
Undergraduate degree in Agriculture Business or related field is a plus

Benefits in effect upon hiring include

● Family style lunch provided at least once a week

● Access to free farm food, $70 store credit per pay cycle (every 2 weeks), staff discount on purchases

Benefits in effect upon three months of employment and satisfactory review:

● 40 hours per year paid sick leave to care for yourself or a family member/loved one

● Paid Vacation, starting at two days per year and accruing more time with additional years of service

● Additional unpaid vacation is available, in coordination with other staff.

APPLICATION INSTRUCTIONS

To ensure we see your application, please email us directly at frogsongjobs @ gmail.com (remove spaces from address) in addition to applying via Indeed. Please send us the following by email:

1) Your cover letter - please include a description of your favorite vegetable and how you like to eat it. We will only respond to complete applications including this information.

2) Resume

3) Contact information for professional references

Thank you for your interest in this position!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits

Life insurance

Work Location: In person

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E-Commerce, Online Sales Coordinator