Manager, Global Client Experience & Hospitality

Job Description
The Manager, Global Client Experience & Hospitality plays a critical role in elevating the brand’s global luxury client strategy through the development and execution of world-class hospitality programs and high-touch experiences. This position partners closely with the Director, Client Experience & Hospitality to conceptualize and deliver exceptional client engagement initiatives across VIP events, High Jewelry activations, Blue Box Café operations, and bespoke gifting programs.
This role requires a highly organized, strategic, and detail-oriented individual who can seamlessly balance creative vision with operational excellence, financial management, and brand integrity across all client-facing initiatives.
Location: This position is in-person 5 days per week at our Corporate Headquarters in New York.
Key Accountabilities:
Client Experience & High Jewelry Events

• Partner with the Director to research, develop, and execute exclusive hospitality offerings for international Blue Book events and ongoing experience programs
• Curate and coordinate 5-star accommodations, fine dining experiences, and bespoke cultural programming aligned with brand positioning
• Collaborate with regional teams to ensure market-specific activations meet global hospitality standards and deliver a consistent luxury experience worldwide
• Assist the Director in conceptualizing and developing bespoke gifts that enhance the High Jewelry client journey and reinforce brand storytelling
• Provide on-site support and client experience management during key events, serving as a key point of contact for regional partners, and internal stakeholders
• Manage planning and execution of special or bespoke events and client experiences during Blue Book programs that fall outside the scope of the core Events Team
  

Blue Box Cafes

• Organize monthly operational calls with the Director and regional team leads to ensure consistency and performance alignment
• Manage data reporting and KPI tracking, including sales performance, traffic trends, guest feedback, and operational benchmarks
• Oversee forecasting and replenishment of branded tableware, service pieces, and client-facing materials; ensure timely processing of reorders to maintain uninterrupted operations and uphold luxury presentation standards
  

Budget Management GCR/GHJ

• S upport financial oversight for the Global Client Relations and Global High Jewelry departments
• Track and manage annual and event-specific budgets to ensure alignment with strategic priorities and approved forecasts
• Manage budget reclasses to regional markets, ensuring accurate allocation of expenses and timely reconciliation
  

The hiring range for this position ranges from $122,485 - $160,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Management is also eligible for bonus.
Required Qualifications:

• Bachelor's Degree
• 5+ years of experience in luxury hospitality, client experience, event management, or brand marketing, preferably within luxury retail or high jewelry
• Proven experience managing high-profile, VIP, or ultra-high-net-worth client events with exceptional attention to detail
• Strong project management skills with the ability to lead multiple complex initiatives simultaneously in a fast-paced, global environment.
• Demonstrated experience managing budgets, tracking expenses, and overseeing financial reconciliations across regions
• Exceptional interpersonal and communication skills
• Ability to travel domestically and internationally to support key events and activations
• Experience supporting High Jewelry, couture, or luxury product categories
• Background in global hospitality programming, including 5-star accommodations, fine dining partnerships, and bespoke cultural experiences.