Digital Transportation- REMOTE

Title:Digital Transportation- REMOTE

Location: Bolingbrook, IL 60440

Duration:3 Months

GENERAL SUMMARY & SCOPE

Perform all activities related to collecting and submitting parcel shipment proof of deliveries (PODs) and submitting address reroutes to ensure guest escalations are resolved in a timely manner. This individual works closely with guest services to resolve escalated parcel shipment items and to maintain a high level of service.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

Collect parcel proof of deliveries (PODs) from carrier base external systems and submit via Guest Services internal systems

Submit guest requested Address Reroutes to carrier base

Track escalated POD submissions and address reroute requests via internal database

Assist Guest Services with escalated parcel transportation issues as necessary

Communicate delivery information to carriers as requested to successfully ensure delivery

Manage shipment exceptions, shipment prioritization and expedited shipments.

When necessary, assist in tracking shipments and manage daily exceptions to ensure desired service results

JOB REQUIREMENTS

Minimum 1 years of experience working with a Logistics/Distribution/Supply Chain environment preferred

Working knowledge of SAP. Must be comfortable learning new software.

Strong analytical skills required

Previous experience managing vendors/carriers preferred

Experience in process improvement and best practices preferred.

Must be self-motivated.

Strong organization and follow up skills

Strong communication skills, both written and verbal

Able to evaluate situations and make informed decisions

Able to perform multiple tasks at the same time

Microsoft Office proficiency required, advanced Excel and PowerPoint skills preferred

SPECIAL POSITION REQUIREMENTS

Able to talk to vendors, carriers and DC's on the telephone

Able to maintain a professional image both in person, on the phone and in writing

Flexibility in daily task assignments as assigned

WORKING CONDITIONS

Typical office environment

Frequent telephone and desktop computer usage

Remote

Skills

Best Practices, Communication Skills, Establish Priorities, Follow Through, Hospitality and Tourism, Logistics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Multitasking, Presentation/Verbal Skills, Process Improvement, SAP, Supply Chain, Time Management, Vendor/Supplier Management, Writing Skills

Compu-Vision Consulting Inc.