Come and Save Lives with Us!

SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies.

For over 30 years we have consistently provided emergency medicines, medical countermeasures, and the world’s leading portfolio of antidotes.

Today SERB has over 500 employees in 18 countries and group revenue in excess of €400m. With a strong presence in the US, Europe, and the Middle East, along with a global network of trusted distribution partners, we make a broad range of essential medicines available in over 100 countries.

Having the right culture is as important to us as having the right portfolio. We are guided by our four values:

We make patients our priority
We act with accountability and integrity
We work together as one team
We look for better ways forward

By expanding our reach through selective acquisitions and entering new markets, we’re not just supplying medicine; we’re improving the standard of care for more patients around the world.

Broad Overview

The Marketing Operations Manager serves as the operational backbone of the marketing organization, ensuring that marketing initiatives across a large portfolio and multiple business units are executed efficiently, compliantly, and with strong data discipline. This role partners closely with Marketing, Regulatory, Legal, Medical, Finance, and external agencies to streamline processes, manage technologies, and optimize marketing effectiveness. The ideal candidate combines strong operational rigor with the ability to manage complex workflows, support congress execution, and ensure compliance through PRC/MLR processes and Veeva Vault systems.

As Marketing Operations Manager, your responsibilities will include:

Promotional Review Committee (PRC / MLR) Management

Manage all operational aspects of the PRC review process for materials submitted through Veeva Vault / PromoMats
Perform quality control (QC) checks on all materials prior to PRC submission to ensure completeness, accuracy, and readiness
Ensure QC reflects prior reviewer comments and required updates
Set agendas and facilitate PRC meetings, including real-time documentation of reviewer comments
Partner with Heads of Marketing to prioritize submissions and align timelines with business needs
Act as primary liaison with Regulatory, Legal, Medical, and external agencies to ensure SOP-compliant processes are followed
Support OPDP submissions in accordance with regulatory requirements
Track material lifecycle including approvals, re-approvals, expirations, and archiving

Material & Workflow Management

Manage material movement through electronic workflows in accordance with PRC SOP timelines
Ensure all materials meet established review criteria prior to circulation
Confirm appropriate linkage of references and relationships between related jobs within Veeva PromoMats
Reconcile, clarify, and incorporate reviewer comments prior to final approval
Schedule and coordinate all meetings related to material review and approval
Establish and maintain tracking systems to monitor document lifecycle and compliance

Congress & Meeting Operations

Manage logistics for congresses, including timelines, vendors, internal coordination, liaising registrations, and on-site support coordination
Oversee operational elements of congress-related budget management and tracking
Partner with marketing teams to align congress strategy with executional logistics and pull-through planning

Marketing Operations & Execution

Support marketing operations across multiple business units and a large US product portfolio
Manage inventory and fulfillment of marketing materials, including coordination with vendors such as Mimeo
Oversee signature printing in alignment with approved marketing guidelines
Ensure consistency and compliance across operational processes

Technology, Tools & Process Optimization

Oversee marketing operations tools and platforms, including Veeva Vault and related systems
Train PRC members and external agencies on tools, workflows, and SOP requirements
Monitor system usage and behaviors to ensure effective and compliant execution
Identify workflow bottlenecks and lead process improvement initiatives
Participate in cross-functional meetings to address challenges and recommend enhancements

Budget, Data & Reporting

Track and manage specific elements of marketing budgets to ensure alignment with approved plans
Analyze marketing and operational data to assess performance and efficiency
Develop reports and dashboards to support leadership decision-making

Compliance & Governance

Ensure adherence to PRC SOPs, timelines, and regulatory requirements across the organization
Identify and escalate instances of noncompliance to management
Coordination with relevant stakeholders to ensure appropriate capture of Sunshine and transparency spend reporting from marketing programs
Creation of processes on an as-needed basis
Maintain audit-ready documentation and processes

Additional Responsibilities

Perform other operational projects or duties as assigned based on evolving business needs
Support continuous improvement initiatives across marketing operations

To be successful in this role, you should demonstrate:

Bachelor’s degree in Marketing, Business Administration, Life Sciences, or related field
Experience in pharmaceutical or biotech marketing operations or commercial operations
PRC/MLR coordination
Hands-on experience with Veeva Vault / PromoMats
Strong project management and prioritization skills in a fast-paced environment
Excellent attention to detail and ability to manage complex workflows

Preferred

Experience supporting multiple brands or business units
Congress and meeting operations experience
Familiarity with marketing automation, CRM platforms, AI, and/or reporting tools
Experience with data visualization tools

Core Competencies

Operational excellence and process discipline
Strong cross-functional collaboration and communication
Compliance mindset with business acumen
Proactive problem-solving and continuous improvement orientation
Adaptability in a dynamic, evolving organization

Disclaimer

The above duties and responsibilities are not exhaustive and may be amended as business needs evolve.

Company Benefits

Hybrid Working (3 days on-site in office per week)
Vacation, Personal and Sick time
15 Paid Company Holidays
Medical, Dental, Vision and other Voluntary benefits
Paid Parental Leave
Tuition Assistance
Discretionary Bonus Plan
Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.

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Marketing Operations Manager