Becker Shoes - E-commerce Data Entry and Customer Service Associate

Becker Shoes is one of the longest operating family-owned Canadian shoe retailers still in operation. In every Becker Shoes store, you will find knowledgeable staff who are trained shoe-fit specialists and are dedicated to offering personal fitting service. Becker Shoes' commitment to customers ensures that they find the right footwear and meet the needs of people from all walks of life with over one hundred brands. Becker Shoes operates sixteen retail locations across Ontario and an online website Beckershoes.com.

Location

· In-person at 70 Sandford Fleming Drive Collingwood, L9Y 4V7

· Monday to Friday 9am-5:00pm (with some minor adjustments during peak times like Black Friday)

Role

Becker Shoes is looking for a dedicated E-commerce & Customer Service Associate. In this role, you will maintain our online presence, process orders, and provide exceptional support to our online shoppers.

Responsibilities

· Customer support through responding to inquiries about product availability, pricing, or features and helping customers resolve issues with their online purchases or the website.

· Processing website sales and shipping orders in a timely manner

· Manage the online presence and conduct website maintenance for Beckershoes.com.

· Data entry and managing online content, no coding required.

· In tandem with the marketing team, taking photos of products for the website and social media when they are unavailable from venders.

· Use the proper spelling and grammar while adding products to the website.

· Online quality assurance through data validation, data verification and proofreading

· Willingness to support all avenues of e-commerce when needed.

Preferred Qualifications

· High school diploma

· Eligible to work in Canada and live within commuting distance to Collingwood, Ontario.

Required Skills and Experience

· This job requires the use of Microsoft word, Microsoft Excel, Imagine software, AI-powered tools, Adobe Commerce, Facebook, Instagram, Pinterest, Ortery Capture Software and Outlook. – familiarity with these programs is an asset and is required in time.

· Proficiency and speed in computer use

· Ability to keep up with up with seasonal deadlines

· Openness to learn and contribute to all the e-commerce needs of Becker Shoes

· Customer service skills and willingness to talk through issues with customers

Benefits

· Full-time hourly wage of 21$/hr

· Medical / Health benefit coverage

· Employee discount on most purchases

· Vendor purchase programs and pro-deal discounts on popular brands

· After one year of employment, 2-weeks of paid time off through vacation days

· Work in a family-friendly, independent business with a non-corporate atmosphere

· The opportunity to learn and grow in the world of e-commerce as we do

· The satisfaction of contributing to the success of a growing business.

· Monday to Friday scheduling

Job Type: Full-time

Pay: $21.00 per hour

Benefits

Store discount

Application question(s)

Are you currently eligible to work in Canada and live in the Collingwood, ON area?

Education

Secondary School (preferred)

Experience

Data entry: 1 year (preferred)

Work Location: In person

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E-commerce Data Entry and Sales Associate

Becker Shoes - E-commerce Data Entry and Sales Associate