E-Commerce Sales & Customer Support Coordinator

The Customer & Sales Support Coordinator is a key component to our fast growing office furniture e-commerce team (www.officechairsusa.com). The individual will be responsible for responding to post-purchase, customer inquiries (ie shipping information, product questions, warranty claims, etc). You will be responsible for fielding customer calls and emails, reaching out to our manufacturer partners to determine solutions, and ultimately resolving the issue with the customer. You will also be responsible for assisting sales with similar questions as they work to close transactions. Secondary tasks will be covering all in-bound phone traffic when the sales team is occupied elsewhere, assisting the group manager with various administrative tasks and serving as a backup to the purchasing team.

The ideal candidate would have high attention to detail, strong written and oral communication skills, ability to problem solve independently, and motivation to grow within our company. A background in inside sales or customer support would be ideal but not required. Individuals who perform well in this role would ultimately have the opportunity to graduate to a higher paying ($100k+), commission-based inside sales position if desired (but not required). A hybrid in-office / remote schedule would also be considered after year 1.

Skills

• Ability to clearly communicate via email and telephone
• Ability to collaborate within a fast-moving team environment.
• Persistent personality with willingness to problem-solve independently
• Basic knowledge of Microsoft Office suite
• Bachelor's degree preferred but not required
• Inside sales or customer support experience preferred but not required

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Work Location: In person