E-Commerce Manager

We are looking for an experienced E-Commerce Manager to lead and optimize our online sales channels ON TIK TOK AND AMAZON in The Woodlands, Texas. The ideal candidate will oversee the strategy, management, and continuous improvement of our e-commerce operations, ensuring a seamless customer experience and achieving revenue targets. This role requires a dynamic individual with a strong background in digital marketing, analytics, and cross-functional collaboration.Responsibilities:• Oversee Tik Tok and Amazon seller platforms, specifically generating product SKU revenue. • Develop and implement an online sales strategy, including setting revenue goals, creating a promotional calendar, and monitoring key performance indicators such as traffic and conversion rates.• Manage website and platform operations, ensuring a user-friendly experience, efficient checkout processes, and website performance in terms of speed and security.• Oversee inventory management and order fulfillment, including stock synchronization, shipping, returns, and relationships with third-party logistics providers.• Enhance the customer experience by monitoring reviews, managing service tickets, maintaining service-level agreements, and implementing loyalty programs.• Generate and analyze weekly and monthly dashboards to identify trends, provide actionable insights, and drive data-informed decisions.• Collaborate with departments such as marketing, finance, IT, and operations to align e-commerce goals with broader company objectives and successfully execute product launches and promotions.• Ensure compliance with relevant regulations, including taxes and accessibility standards, while staying updated on industry best practices and platform changes.