e-COMMERCE/DEPARTMENT LEAD

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• * Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• * Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• * Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• * Train all functions and duties of the selector and customer attendant roles
• * Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• * Assist with scheduling to meet operational and associates’ needs
• * Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• * Print and distribute order labels, including orders for perishable departments
• * Troubleshoot e-Commerce equipment and devices
• * Maintain level of supplies needed to perform necessary duties
• * Maintain organization and cleanliness of staging areas and equipment
• * Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• * Perform required opening and closing procedures
• * Learn and implement process improvements as directed by division or enterprise e-Commerce team
• * Provide feedback on team members daily performance and annual performance reviews
• * Ability to work cooperatively in high paced and sometimes stressful environment
• * Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• * Ability to act with honesty and integrity regarding customer and business information
• * Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• * Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• * Must be able to perform the essential job functions of this position with or without reasonable accommodation
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About the Company

Kroger