Social Media & Guest Experience Coordinator

Position: Social Media & Guest Experience Coordinator.

Location: Austin Executive Airport | Part-Time, Dynamic Schedule

About Austin Heli Tours - Austin Heli Tours offers unforgettable aerial experiences over one of the country’s most vibrant cities. Whether it's skyline flights, sunset tours, or tactical adventures, we help our guests see Austin from a whole new perspective.

What We’re Looking For - We’re hiring a sharp, creative, and hands-on individual who can own our social media presence and contribute to the day-to-day guest experience. You’ll manage our online voice, create engaging content, and support flight operations on-site.

This is a part-time role with a flexible but consistent schedule:

• On-site hours: Primarily Thursday–Sunday.
• Remote duties (social, email, phone): Light responsibilities expected throughout the week

Core Responsibilities

• Respond to emails and phone inquiries, help book tours and services, and support client communication.
• Receive job requests from our clients and work with our team to build the flight into the schedule.
• Assist with general operational needs at the airport.
• Greet, load, and unload passengers at the heliport.
• Run and grow our Instagram and TikTok accounts — post stories, reels, and behind-the-scenes content.
• Take and organize media content of our customers before and after flights.
• Engage with followers, answer DMs, and help grow local reach through collaborations and timely posts.
• Be comfortable receiving training in safe firearm handling for onboard experiences (no prior experience required).
• Film, edit, and publish short-form videos using trending formats and styles.

What You Bring

• Experience in an office administration role, working email and phone correspondence, as well as managing schedules.
• Prior experience running social media for a brand or personal project.
• Ability to shoot and edit high-quality vertical video content using apps like CapCut, InShot, or similar.
• Friendly and confident communicator — in person, on the phone, and online.
• Interest in aviation, tourism, or adventure industries is a plus.
• Comfortable with firearms training and open to a unique aviation environment.
• Must have dependable transportation to Austin Executive Airport.

Why Join Us?

• Access to unique aviation experiences that generate great content and career growth.
• Small team with real impact — your ideas and work will shape how the world sees us.
• Build your social media and content portfolio with top-tier visual material.
• Definite room for increased hours or advancement as the company grows.

Job Types: Full-time, Part-time

Pay: $15.00 - $30.00 per hour

Expected hours: 10 – 30 per week

Benefits

• Employee discount
• Flexible schedule
• Referral program

Schedule

• Evening shift
• Weekends as needed

Work Location: In person

Qualifications

• Experience in an office administration role, working email and phone correspondence, as well as managing schedules
• Prior experience running social media for a brand or personal project
• Ability to shoot and edit high-quality vertical video content using apps like CapCut, InShot, or similar
• Friendly and confident communicator — in person, on the phone, and online
• Comfortable with firearms training and open to a unique aviation environment
• Must have dependable transportation to Austin Executive Airport

Benefits

• Access to unique aviation experiences that generate great content and career growth
• Small team with real impact — your ideas and work will shape how the world sees us
• Build your social media and content portfolio with top-tier visual material
• Definite room for increased hours or advancement as the company grows
• Pay: $15.00 - $30.00 per hour
• Expected hours: 10 – 30 per week
• Employee discount
• Flexible schedule
• Referral program

Responsibilities

• You’ll manage our online voice, create engaging content, and support flight operations on-site
• On-site hours: Primarily Thursday–Sunday
• Remote duties (social, email, phone): Light responsibilities expected throughout the week
• Respond to emails and phone inquiries, help book tours and services, and support client communication
• Receive job requests from our clients and work with our team to build the flight into the schedule
• Assist with general operational needs at the airport
• Greet, load, and unload passengers at the heliport
• Run and grow our Instagram and TikTok accounts — post stories, reels, and behind-the-scenes content
• Take and organize media content of our customers before and after flights
• Engage with followers, answer DMs, and help grow local reach through collaborations and timely posts
• Be comfortable receiving training in safe firearm handling for onboard experiences (no prior experience required)
• Film, edit, and publish short-form videos using trending formats and styles