E-Commerce Customer Service Coordinator

Concord Marketing Solutions prides itself in hiring people who believe in delivering exceptional customer service while working as one team to accomplish our goals. We look for individuals who have a strong work ethic, a positive attitude, and a caring nature towards clients, co-workers, vendors and others.

Concord Marketing Solutions is currently looking for an E-Commerce Client Services Coordinator in our Glendale Heights, IL office.

The E-Commerce Client Services Coordinator will work closely with our online client services team to provide customer service and order support for 100+ webstores. This office position works closely with our production and warehouse teams for problem resolution. The ideal candidate will have previous administrative or customer support experience, proven multi-tasking ability, good organizational skills and a keen eye for detail and accuracy. If you are a motivated self-starter who enjoys supporting various departments in a fast paced, team-oriented environment, this position is for you!

Concord Marketing Solutions is a growing promotional products distributor, providing full-service corporate identity offerings. Our expertise in online store programs, creative merchandise, incentive and recognition programs, custom packaging, fulfillment, and international sourcing make Concord a preferred supplier of choice. We pride ourselves in our commitment to our clients’ needs through a wide selection of quality products, creative solutions, and excellent customer service. Concord is honored to have been recognized on Promotional Products Business Magazine’s list of Greatest Companies to Work for in 2019, 2021, 2022, 2023, 2024, and 2025 and on the Crain’s Chicago Business Best Places to Work Top 100 list in 2021, among numerous other industry awards over the years.

What’s in it for YOU

• A progressive company culture that promotes teamwork
• Great benefits include medical (BCBS PPO), dental, vision, a company-funded Health Savings Account, company-provided life insurance, supplemental life insurance, long-term disability, and employee assistance program
• 401k plan with a company match
• Paid Time Off/PTO
• Floating Holidays
• A generous holiday schedule
• Parental Leave
• Company events and outings
• Casual and friendly work environment
• Salary + Bonus compensation structure

Responsibilities

• Handle phone, email and website inquiries from clients
• Responsible for releasing website orders to our warehouse team
• Handle problem solving and resolution for our clients
• Work with our Warehouse & Production departments to solve order issues to ensure timely shipments
• Special print queue coordination for multi-address orders
• Print custom labels for events and/or hotel orders
• Work with the Warehouse team for any canceled orders
• Work in our proprietary web software system and NetSuite by Oracle
• Move between warehouse and office to communicate information and to assist with returns or exchanges

Knowledge and Skills

• Exceptional organizational and multi-tasking skills
• Strong attention to detail
• Strong problem-solving and time management skills
• Excellent written and verbal communication skills
• Proven ability to handle multiple projects simultaneously
• Motivated to complete tasks accurately and by deadlines
• A self-starter who also enjoys working in a team environment
• Must be proficient in Microsoft Office (Outlook, Word, Excel, Teams) and web/internet navigation
• Strong ability to multi-task among internal software programs, email, chat service, and phone calls
• Bilingual in Spanish and English is a plus

Education and Experience

• High School degree required / Associate’s degree or equivalent a plus
• Minimum of 2 years of previous professional experience in an office environment
• Minimum of 1 year of customer support or administrative experience
• E-Commerce and/or promotional products industry experience a plus
• Experience working in a fast-paced environment

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

• 8 hour shift
• Day shift

Ability to Commute

• Glendale Heights, IL 60139 (Required)

Work Location: In person