At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Consumer Banking Organization was created to meet ongoing American Express Members’ financial services needs beyond the card and build upon a broader Membership promise. The mission of the American Express Consumer Banking organization is to develop Everyday Banking Products that provide members unparalleled value, service and convenience.

Who We Are

The Consumer Banking Organization’s mission is to become essential to Members’ lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company.

The Senior Analyst, Rewards Checking Product Marketing, will be an essential part of the team focused on the continued evolution of our Consumer Rewards Checking product following our 2022 launch, with a particular focus on supporting Marketing strategies to drive both adoption (acquisition) and sustained engagement after account opening. This Senior Analyst will partner closely with key stakeholders across Marketing, Product Management, Product Development, Analytics, Servicing, and Legal teams to bring these strategies to life.

Key Responsibilities

Partner cross-functionally to develop cross-channel customer acquisition and loyalty strategies, including development and management of marketing campaigns, creative assets, incentive offers, and marketing capabilities
Work with the broader Checking Product Management and Marketing teams, manage product positioning, marketing claims, and the development of creative assets and online assets (website content, FAQs) to reflect product and marketplace evolution
Leverage both internal customer insights and external marketplace trends to inform go-to-market strategy, including development of product claims, incentive offers, and marketing campaigns
Develop strong cross-functional relationships with key partners including Marketing, Product Management, Product Development, Analytics, Legal, Risk & Compliance, Finance and Technology

Minimum Qualifications

Resourceful, positive “roll-up your sleeves” attitude with analytical and creative problem-solving approach
Ability to project manage effectively in the face of ambiguity, multiple priorities, and a fast-paced environment
Solution-oriented, strategic thinker with attention to detail and a desire to own workstreams and work autonomously to move projects forward
Team player with strong interpersonal, leadership, and influencing skills and the ability to work with partners across different functions and communicate with all levels of colleagues
Intellectual curiosity around Banking and Fintech space
Customer-first mindset that drives decision-making
2+ years of professional experience
Bachelor's degree

Preferred Qualifications

Digital, agency or relevant marketing experience
3+ years of professional experience

Non-considerations for sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Qualifications

Resourceful, positive “roll-up your sleeves” attitude with analytical and creative problem-solving approach
Ability to project manage effectively in the face of ambiguity, multiple priorities, and a fast-paced environment
Solution-oriented, strategic thinker with attention to detail and a desire to own workstreams and work autonomously to move projects forward
Team player with strong interpersonal, leadership, and influencing skills and the ability to work with partners across different functions and communicate with all levels of colleagues
Intellectual curiosity around Banking and Fintech space
Customer-first mindset that drives decision-making
2+ years of professional experience
Bachelor's degree
Non-considerations for sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Benefits

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition
Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors
We back you with benefits that support your holistic well-being so you can be and deliver your best
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Responsibilities

The Senior Analyst, Rewards Checking Product Marketing, will be an essential part of the team focused on the continued evolution of our Consumer Rewards Checking product following our 2022 launch, with a particular focus on supporting Marketing strategies to drive both adoption (acquisition) and sustained engagement after account opening
This Senior Analyst will partner closely with key stakeholders across Marketing, Product Management, Product Development, Analytics, Servicing, and Legal teams to bring these strategies to life
Partner cross-functionally to develop cross-channel customer acquisition and loyalty strategies, including development and management of marketing campaigns, creative assets, incentive offers, and marketing capabilities
Work with the broader Checking Product Management and Marketing teams, manage product positioning, marketing claims, and the development of creative assets and online assets (website content, FAQs) to reflect product and marketplace evolution
Leverage both internal customer insights and external marketplace trends to inform go-to-market strategy, including development of product claims, incentive offers, and marketing campaigns
Develop strong cross-functional relationships with key partners including Marketing, Product Management, Product Development, Analytics, Legal, Risk & Compliance, Finance and Technology

Senior Analyst - Product Marketing

Job Type